AI-Driven Customer Experience Leader (Singapore)

AI Chopping Block; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Cloudflare is seeking a Customer Experience Manager in Singapore to lead the post-sale journey from onboarding to renewal, driving retention and expansion. You will act as a trusted advisor, articulate ROI to stakeholders, and collaborate with Sales to maintain accurate forecasts.

The role involves embedding AI-driven optimization into daily workflows to enhance customer outcomes and operational efficiency.

Qualifications

• Minimum 3 years in Customer Success/Account Management or related sales role.
• 2+ years in cloud security or related tech industries preferred.
• Bachelor's degree or other professional qualifications.
• Strong understanding of networking concepts and internet fundamentals.

Responsibilities

• Lead post-sale customer journey from onboarding through renewal and growth.
• Maintain trusted advisor relationships and articulate ROI to stakeholders.
• Collaborate with Sales to forecast and drive renewal opportunities.
• Embed AI-driven optimization into daily workflows to improve outcomes.
• Manage cross-functional engagements with Product, Engineering, Support, and Marketing.

Skills

Customer Success

Account Management

Sales & Negotiation

Data Analysis

AI/Automation Awareness

Education

Bachelor's degree

Job description

Cloudflare is seeking a Customer Experience Manager in Singapore to lead the post-sale journey from onboarding to renewal, driving retention and expansion. You will act as a trusted advisor, articulate ROI to stakeholders, and collaborate with Sales to maintain accurate forecasts.

The role involves embedding AI-driven optimization into daily workflows to enhance customer outcomes and operational efficiency.