Customer Success Associate (Luxury Retail)

CXG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global company specializing in luxury brand experiences is hiring a Customer Success Associate in Singapore. This pivotal role requires the coordination of projects, client support, and strong organizational skills. Candidates should possess a degree in business administration or a related field, along with experience in project management or client servicing. Proficiency in Microsoft Office is essential, and a passion for customer experience is preferred.

Qualifications

• At least 1-2 years of proven Project Management experience and/or Client Servicing, Retail and B2B.
• Experience in a startup environment preferred.
• Fluent in English with excellent communication skills.

Responsibilities

• Provide day-to-day support to Customer Success Manager to ensure smooth-running projects.
• Assist with proposal creation, quotations, contracts, and invoices.
• Coordinate with various internal teams and participate in client kickoff calls.

Skills

Project Management

Client Servicing

Communication

Organization

Teamwork

Education

Degree in Administration, Business, Management, or related field

Tools

Microsoft Office Suite

Job description

We are growing! We are currently looking to hire a Customer Success Associate for our office in Singapore where you will be based.

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our team based in Singapore. In this position, you are responsible for coordination and management of several projects in development and recently deployed. Your daily tasks will involve administration, coordination, and a lot of problem-solving while providing day-to-day support to the Customer Success Manager to ensure smooth-running projects from start to finish.

Your duties will also involve:

• Providing day-to-day support to Customer Success Manager (CSM) to ensure smooth-running projects from start to finish.
• Assisting CSM with proposal creation, quotations, contracts, invoices.
• Supporting our clients with information / data they need during the project.
• Handling and keeping the CSM platform up to date.
• Participating in client kickoff calls, presentations, and meetings.
• Working closely with our Operations team to ensure a smooth fieldwork.
• Coordinating with various internal teams.

What you will bring along:

This role requires an interest in the retail/luxury industry and customer experience. It also requires strong organization and good project management skills. You should also have the below:

• Degree in Administration, Business, Management, or related field
• At least 1-2 years of proven Project Management experience and/or Client Servicing, Retail and B2B
• Experience in a startup environment preferred

• Keen interest in Customer Experience

• Proficient in Microsoft office tools (Word, Excel, Powerpoint, Outlook, Teams)

• Fluent in English

• Excellent communication skills as you will have direct contact with the clients

• Excellent organizing skills to coordinate project activities and ability to multitask

• Being detail-oriented and organized in managing workflow and requests

• Being resourceful, proactive, having an open mind and flexibility towards problem-solving

• Ability to work with details and time-sensitive issues

• Ability to work in a global environment

• Ability to work as part of a team

• Time management

• Result oriented

• Client-service oriented

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com