Strategic Customer Service Team Lead

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Success Human Resource Centre Pte Ltd. is seeking a customer service professional in Singapore. The role focuses on enhancing customer experience and requires a Degree/Diploma in Electronic Engineering or similar. Responsibilities include improving service standards, addressing customer issues, and leading strategic initiatives.

The ideal candidate will have strong communication skills and experience in customer service, along with the ability to perform 24/7 standby. A class 3 driving license is preferred.

Qualifications

• Minimum of 1-2 years experience in customer service support.
• Ability to lead teams and devise strategic goals.
• Strong communication skills with clients.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Take ownership of customer issues from start to finish.
• Develop service procedures, policies, and standards.

Skills

Customer service support

Strategic thinking

Client-facing communication

Advanced troubleshooting

Multi-tasking

Education

Degree/Diploma in Electronic/Electronic/Telecommunication Engineering

Job description

Success Human Resource Centre Pte Ltd. is seeking a customer service professional in Singapore. The role focuses on enhancing customer experience and requires a Degree/Diploma in Electronic Engineering or similar. Responsibilities include improving service standards, addressing customer issues, and leading strategic initiatives.

The ideal candidate will have strong communication skills and experience in customer service, along with the ability to perform 24/7 standby. A class 3 driving license is preferred.