Customer Service Manager

eastern harvest foods (singapore) pte. ltd.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Medical benefits

Staff purchase

Descripción de la vacante

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking a Customer Service Manager in Singapore to lead daily operations, drive service quality, and grow business partnerships. The role requires 5+ years in customer service management, strong leadership, and a hands-on, customer-focused mindset.

Work is conducted on-site at 5 Jalan Tepong, with 5.5 workdays including alternate Saturdays. Opportunities include performance bonuses and medical benefits as part of staff benefits.

Formación

• Diploma or bachelor’s degree in a related field.
• Minimum 5 years of experience in Customer Service Management.
• Strong leadership, problem-solving and decision-making skills.
• Excellent communication, interpersonal and stakeholder management skills.
• Able to lead teams, prioritise tasks and work under pressure.
• Proactive, hands-on and customer-focused mindset.
• Experience with ERP/Nav systems is an advantage.

Responsabilidades

• Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.
• Develop and implement strategies to improve service quality, operational efficiency, and business growth.
• Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.
• Monitor team performance, drive improvements, and promote a positive team culture.
• Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.
• Build strong relationships with customers and business partners.
• Prepare monthly department performance reports and improvement plans.
• Perform other duties as assigned by Management.

Conocimientos

Leadership

Communication

Stakeholder management

Problem solving

Decision making

Team leadership

Customer focus

Educación

Diploma or Bachelor's degree

Herramientas

ERP/Nav systems

Descripción del empleo

Key Responsibilities:

• Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.
• Develop and implement strategies to improve service quality, operational efficiency, and business growth.
• Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.
• Monitor team performance, drive improvements, and promote a positive team culture.
• Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.
• Build strong relationships with customers and business partners.
• Prepare monthly department performance reports and improvement plans.
• Perform other duties as assigned by Management.

Job Requirements:

• Diploma or bachelor's degree in related field.
• Minimum 5 years of experience in Customer Service Management.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management skills.
• Able to lead teams, prioritise tasks, and work effectively under pressure.
• Proactive, hands-on, and customer-focused mindset.
• Experience with ERP/NAV systems is an advantage.

Working Hours:

5.5 days (Alternate Saturday) Monday to Friday: 7am to 4pm and Alternate Saturday 7am to 12pm

Work Location:

5 Jalan Tepong (Transport provided: Pick-up at Lakeside MRT)

Attractive Staff Benefits :

Performance bonus, medical benefits, and staff purchase, etc