Application Lead

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 53,824 - 64,471; Full time

Job summary

Success Human Resource Centre Pte Ltd. is looking for candidates for a Data Center role in Ang Mo Kio. The job involves creating customer accounts, addressing technical issues, and generating management reports.

Candidates should possess a relevant degree and have a minimum of 3 to 5 years experience in data center operations. Strong communication skills and a customer-oriented mindset are essential. The role offers a basic salary of up to $5,300, depending on experience.

Qualifications

• Minimum 3 to 5 years Data Center experience.
• Able to handle demanding service response and recovery turnaround.
• Meticulous and process-oriented.

Responsibilities

• Create customer accounts.
• Identify and resolve technical issues.
• Generate custom reports for management.

Skills

Excellent scheduling and multitasking skills

Good communication skills in English

Good analytical skills

Dynamic and customer-oriented

Education

Degree/Diploma in Computer Engineering or Electrical Engineering

Job description

Period: 1 year contract (renewal basis)

Location: Ang Mo Kio

Working Hours: Monday to Friday: 8.30AM – 6PM (standby as required)

Basic Salary: up to $5,300 (depending on experience and qualification)

Responsibilities

• Create customer accounts.
• Identify and resolve technical issues encountered in customer provisioning process.
• Generate custom reports for management regarding case metrics and team performance.
• Assist in compiling data and material for client presentations.
• Assist MHA account and billing teams to resolve issues.
• Participate in review and maintenance of Knowledge Base to ensure consistency and relevance of articles.
• Assist in creation and maintenance of internal support team process documentation.
• Interface with other technical support personnel, engineering, and product management to escalated and resolve issues.

Requirements

• Degree/Diploma in Computer Engineering, Electrical Engineering, or equivalent; consideration given to experience and certifications in lieu of degree.
• Minimum 3 to 5 years Data Center experience.
• Able to handle demanding service response and recovery turnaround.
• Able to manage daily support tasks to meet stringent SLA requirements.
• Excellent scheduling and multitasking skills.
• Meticulous and process-oriented.
• Good, hard-working attitude with ability to work well under pressure.
• Good communication skills in English (written, spoken).
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Dynamic, customer oriented, experience working in a fast paced environment.

Interested applicants, kindly email your detailed resume (MS Word format is preferred) to [e-mail] (Reg No: R1107386). Please ensure that applications sent through email are no bigger than 1MB.

We thank all applicants for their interest, but regret to inform only shortlisted candidates will be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)