Customer Service Specialist

Fortive; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Fortive in Singapore is seeking a meticulous Order Fulfillment Specialist to support sales orders, track back-orders, and assist customers with inquiries. You will coordinate with factories and internal teams, monitor schedules in Oracle, and ensure timely deliveries and accurate documentation.

The role requires strong communication, the ability to liaise with English- and Chinese-speaking customers, and a willingness to learn quickly. A bonus component is included in the compensation package.

Qualifications

• Knowledge of Oracle is added advantage.
• Good communication skills & fast learner.

Responsibilities

• Fulfill and support sales orders
• Track and follow up closely with Sales and customers on back-orders’ status
• Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary.
• Advise customers on Stock available and lead time
• Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
• Monitor factories schedule and update according in Oracle
• Coordinate with Sales and customer on quality issues and good returns, etc.
• Coordinate with Sales and customer for Calibration completion and training and license, etc.
• Coordinate with Customer to arrange shipment in month end
• Coordinate with Finance department on customer payments
• Issue credit notes to customers
• Liaise with English and Chinese speaking customers.
• Support internal and external audit requests.
• Participate in quarterly cycle count and annual stock take
• E- Filing of Purchase PO and other sales related documents
• Prepare Purchase Order / Internal Requisition
• Knowledge of Oracle is added advantage
• Good Communication skills & fast learner

Skills

Oracle knowledge

English

Chinese

Communication skills

Fast learner

Tools

Oracle

Job description

Job Responsibilities

• Fulfill and support sales orders
• Track and follow up closely with Sales and customers on back-orders’ status
• Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary.
• Advise customers on Stock available and lead time
• Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
• Monitor factories schedule and update according in Oracle
• Coordinate with Sales and customer on quality issues and good returns, etc.
• Coordinate with Sales and customer for Calibration completion and training and license, etc.
• Coordinate with Customer to arrange shipment in month end
• Coordinate with Finance department on customer payments
• Issue credit notes to customers
• Liaise with English and Chinese speaking customers.
• Support internal and external audit requests.
• Participate in quarterly cycle count and annual stock take
• E- Filing of Purchase PO and other sales related documents
• Prepare Purchase Order / Internal Requisition
• Knowledge of Oracle is added advantage
• Good Communication skills & fast learner

Benefits

This position is also eligible for bonus as part of the total compensation package.

Equal Opportunity Employer

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].