Client Success & Order Coordinator

Fortive; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Fortive in Singapore is seeking a meticulous Order Fulfillment Specialist to support sales orders, track back-orders, and assist customers with inquiries. You will coordinate with factories and internal teams, monitor schedules in Oracle, and ensure timely deliveries and accurate documentation.

The role requires strong communication, the ability to liaise with English- and Chinese-speaking customers, and a willingness to learn quickly. A bonus component is included in the compensation package.

Qualifications

• Knowledge of Oracle is added advantage.
• Good communication skills & fast learner.

Responsibilities

• Fulfill and support sales orders
• Track and follow up closely with Sales and customers on back-orders’ status
• Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary.
• Advise customers on Stock available and lead time
• Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
• Monitor factories schedule and update according in Oracle
• Coordinate with Sales and customer on quality issues and good returns, etc.
• Coordinate with Sales and customer for Calibration completion and training and license, etc.
• Coordinate with Customer to arrange shipment in month end
• Coordinate with Finance department on customer payments
• Issue credit notes to customers
• Liaise with English and Chinese speaking customers.
• Support internal and external audit requests.
• Participate in quarterly cycle count and annual stock take
• E- Filing of Purchase PO and other sales related documents
• Prepare Purchase Order / Internal Requisition
• Knowledge of Oracle is added advantage
• Good Communication skills & fast learner

Skills

Oracle knowledge

English

Chinese

Communication skills

Fast learner

Tools

Oracle

Job description

Fortive in Singapore is seeking a meticulous Order Fulfillment Specialist to support sales orders, track back-orders, and assist customers with inquiries. You will coordinate with factories and internal teams, monitor schedules in Oracle, and ensure timely deliveries and accurate documentation.

The role requires strong communication, the ability to liaise with English- and Chinese-speaking customers, and a willingness to learn quickly. A bonus component is included in the compensation package.