Sales Support Specialist

ADVANTEST (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Advantest (Singapore) Pte. Ltd. is seeking a Sales Support Specialist to interface with customers and partner closely with Asia Sales to manage the end-to-end order lifecycle from quote to cash.

The role focuses on delivering excellent customer experience while upholding Advantest’s financial integrity and controls. You will support quotation and order acceptance, review contract terms with sales and partners, and ensure timely escalation of issues.

Qualifications

• Bachelor’s degree required or equivalent.
• 3–5 years of Sales Administration experience.
• Fluent in English and Chinese (written and spoken).
• Detail oriented with strong communication, prioritisation, teamwork and problem solving.
• Capable under pressure and professional in stressful situations.
• Fresh graduates considered; level scoped accordingly.

Responsibilities

• Support Sales in preparing Formal Quotations and Order Acceptances per policies and audit controls.
• Advise on deal structure, contract terms, and escalation with business partners.
• Manage customer orders through Quote, Build, Ship to Invoice stages with cross‑functional liaison.
• Monitor shipment backlog and identify order/revenue risks for review.
• Oversee Revenue and AR management (Letter of Credit) per IFRS15 guidelines.
• Support ad-hoc projects and process improvements as needed.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Attention to detail

Education

Bachelor’s Degree in Business Administration

Tools

Microsoft Office Suite

Salesforce CPQ

Oracle R12

Excel

Job description

The Sales Support Specialist is a customer-interfacing role, working in close partnership with our Asia Sales organization to manage won business opportunities. This role requires ownership of managing Customers’ order life cycle from Quote-To-Cash activities. The candidate is expected to deliver excellent customer experience while upholding Advantest’s financial integrity and business controls.

Job responsibilities

• Support the Sales organization in preparing Formal Quotation & Order Acceptance, ensuring the deal negotiation is compliant with Advantest’s company policies, guidelines and audit controls.
• Provide consultation to Sales organization on deal structure, purchase contract terms review and timely escalation of issues with the respective business partners for resolution.
• Manage customer’s order throughout its life cycle from Quote, Build, Ship to Invoice stages. Multi-tasking skillset is essential to ensure timely liaison and/or problem-solving with stakeholders (eg: customer, Sales teams, factory, forwarders, Logistics, Finance, Legal etc).
• Contribute to the organization’s revenue goals through disciplined monitoring of shipment backlog and identifying potential order and revenue risk for manager’s review and/or escalation.
• Responsible for Revenue and AR management (Letter of Credit operations) based on IFRS15 revenue recognition guidelines and regulations.
• Be a versatile team player to support ad-hoc deployment during high workload situations or project assignments for business process & policies improvements.

Job requirements

• Bachelor’s Degree in BusinessAdministration (or equivalent area of study)
• Minimum 3-5 years of related workexperience in Sales Administration
• Proficient in both English andChinese languages (verbal and written) to support shared services environment
• Detail oriented, greatcommunication skills, ability to manage priorities, enjoys teamwork andcreative problem-solving.
• Works well under pressure andmaintain professionalism during stressful situations.
• Proficient in Microsoft Office(Powerpoint, Word, Excel, Automate etc). Preferably has experience with Salesforce (Quoting/CPQ Tool) and Oracle R12.
• Fresh university graduates are welcomed to apply. Job level will be scoped accordingly
• To ensure continuous availability to our customers globally, employee may be required to support the business during certain Singapore’s Public Holidays and weekends. Employee will be given a paid day off in-lieu for such situation