Sales Coordinator

Park-Ohio Holdings Corp.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Supply Technologies in Singapore is seeking a sales-focused professional to develop long-term relationships with customers and oversee sales. You will respond to queries, satisfy customer needs and aspire to deliver a positive experience. Strong communication and negotiation skills are essential.

You will grow the business by building durable relationships with key customers, upselling, and delivering high standards of service, with a focus on profitability and customer satisfaction.

Qualifications

• Experience in key account management or B2B sales.
• Strong communication and negotiation skills.
• Customer service oriented with a focus on results.

Responsibilities

• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability
• Manage and review critical part list for internal and external communications
• Part number creation
• Obtain up to date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt
• Liaising with warehouse to ensure orders are despatched on time to your customers
• Support AR department when needed to ensure outstanding invoices are paid

Skills

Relationship management

Negotiation

Communication

Sales

Customer service

Tools

Excel

Microsoft Office

Job description

Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities:

Relationship Management:

• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability

Order Management:

• Manage and review critical part list for internal and external communications
• Part number creation
• Obtain up to date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to your customers.
• Support AR department when needed to ensure outstanding invoices are paid.

Drive Growth:

• Work with customers to solicit opportunities for growth
• Handle Request For Quotations (RFQ) from customers
• Collaborate with sourcing department to establish optimal solutions to secure growth
• Negotiate with customers establishing pricing and lead times

Other Duties:

• Support the preparation of annual budgets
• Kanban/VMI set up and maintenance of Master File
• Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excess
• Any other duties as defined by management

Requirements:

• Good knowledge with Excel and managing data
• Intermediate knowledge/experience of Microsoft Office package including Excel.
• Ability to form strong relationships and maximise sales
• Hard working and reliable

Our Values:

Do The Right Thing and we will succeed: We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness: We strive to do our best every day; We are curious and seek alternative viewpoints; We value innovation to deliver long-term success; We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results: We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say: We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win: We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at SUPPLY TECHNOLOGIES:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.