Sales Operations Representative

ADVANTEST (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ADVANTEST (SINGAPORE) PTE. LTD. is seeking a Sales Operations Representative to provide centralized order processing support to global Order Management teams. You will manage order entry, booking, changes, and PO placement with outsourced manufacturers, ensuring IFRS 15 compliance and high data integrity.

You will collaborate with Sales Ops, Order Fulfillment, and IT to resolve issues, maintain SLA-driven performance, and support month-end activities in a fast-paced semiconductor environment.

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• Minimum 2 years of related work experience in Sales Administration.
• Strong attention to detail with a high degree of accuracy and data integrity.

Responsibilities

• Execute end-to-end order management in ERP, including validation, booking, changes, and outsourced PO creation.
• Ensure accuracy and timely processing of customer orders per SLAs.
• Resolve order-related issues and coordinate with Sales Ops Order Management to address exceptions and compliance.
• Collaborate with cross-functional teams to resolve operational and system challenges and ensure audit readiness.

Skills

Attention to detail

Stakeholder management

Communication

Problem solving

Multi-tasking

Education

Bachelor's Degree in Business Administration

Tools

Oracle ERP

Order Management

Job description

The Sales Operations Representative at Internal Processing Centre (IPC) is responsible for providing centralized order processing support to Order Management teams globally. This role serves as a critical link between Sales Ops, Order Fulfilment and outsourced manufactures to ensure accurate and timely order booking and fulfillment. The incumbent will manage order processing, including order entry, booking, backlog order change management, and PO placement with outsourced manufacturer, while ensuring compliance with business controls and financial integrity requirements. The role requires strong attention to detail, critical thinking, and the ability to work effectively in a fast-paced semiconductor environment.

Job Duties and Responsibilities:

• Execute end-to-end order management activities in ERP system, including order validation, booking, change order and outsourced manufacturer purchase order creation, while ensuring compliance with company policies, financial controls, and IFRS 15 requirements.
• Ensure accuracy, completeness, and timely processing of customer orders in accordance with defined service level agreements and turnaround time.
• Act as a key contact for resolving order-related issues and partnering with Sales Operations Order Management teams to address compliance, and processing exceptions.
• Work closely with cross-functional teams including Order Fulfillment, Global Configuration Team, Functional Process Engineers, IT experts to resolve operational and system related challenges.
• Maintain high standards of data integrity, documentation management, and audit readiness across all order transactions.
• Contribute to team performance by supporting workload balancing, continuous process improvements, and critical month-end operational activities.

Your Profile

• Bachelor's Degree in Business Administration (or equivalent area of study)
• Minimum 2 years of related work experience in Sales Administration
• Strong attention to detail with a high degree of accuracy and commitment to data integrity.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to navigate challenging situations professionally.
• Proven ability to manage multiple priorities, deliver high quality work, and meet demanding service level agreements in a fast paced environment.
• Experience with Oracle ERP, preferably in Order Management.
• Highly dependable with strong personal accountability and flexibility to collaborate with global teams across different time zones.
• Ability to build effective relationships across functions and geographies.
• Strong team player and the ability to contribute positively to operational performance and team success.
• Flexibility to provide coverage during selected Singapore public holidays to support global operations across Asia, Europe, and the Americas. Replacement leave will be provided in accordance with company policy.