Airfreight Export Customer Service Manager (East | Up to $7K | 5-day | AWS + VB)

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 56,000 - 78,000; Full time

Benefits offered by this job

AWS (13th-month bonus)

Variable Bonus (VB)

Job summary

MCI Consulting Pte Ltd is seeking an experienced Customer Service Manager to lead our logistics customer service team. You will oversee a 15–18 member team, manage key client relationships, ensure high-quality service delivery, and streamline end-to-end air freight processes within an established MNC.

The role requires hands-on leadership to drive KPIs, coordinate with internal and external partners, and ensure accurate CargoWise records. AWS 13th month bonus and variable bonus are offered.

Qualifications

• Prior knowledge of CargoWise system.
• Applicants with relevant experience for the above responsibilities may be considered for other opportunities.
• We regret to inform that only shortlisted candidates would be notified.

Responsibilities

• Lead & Coach: Supervise, mentor, and develop a customer service team of 15 to 18 members.
• Drive KPIs: Monitor departmental performance metrics, drive process improvements, uphold high standards.
• Task Delegation: Assign tasks to balance workloads across the team.
• End-to-End Tracking: Overlook shipments from order to delivery and final billing.
• SOPs & Billing: Prepare SOPs and oversee invoicing and payment follow-ups.
• System Accuracy: Ensure shipping and financial records are accurate in CargoWise.

Skills

CargoWise system

Tools

CargoWise

Job description

About the Role

We are looking for an experienced Customer Service Manager to lead our logistics customer service team. In this role, you will oversee a team of 15 to 18 members, manage key client relationships, ensure high-quality service delivery, and streamline end-to-end air freight processes within an established MNC.

Job Summary:

• Basic Salary Range: $5000 – $7000

• Working Hours: Mon–Fri, 9:00AM – 5:30PM & Alternate Saturdays, 9:00AM – 1:00PM

• Work Location: Alps Avenue (East Region, Company-provided transport to the workplace.)

• MNC Exposure

• AWS (13th-month bonus) + Variable Bonus (VB).

Key Responsibilities:

• Lead & Coach: Supervise, mentor, and develop a customer service team of 15 to 18 members.

• Drive KPIs: Monitor departmental performance metrics, drive continuous process improvements, and ensure excellent operational standards.

• Task Delegation: Effectively assign tasks and responsibilities across the team to balance workloads.

• Key Contact: Act as the primary point of contact for existing clients regarding all operational, commercial, financial, and service queries.

• Stakeholder Coordination: Work closely with both internal teams and external business partners to resolve issues quickly and keep shipments running smoothly.

• End-to-End Tracking: Overlook shipments from the initial order placement all the way through to successful delivery and final billing.

• SOPs & Billing: Prepare and update standard operating procedures (SOPs). Oversee customer billing, invoicing, and payment follow-ups.

• System Accuracy: Ensure all shipping and financial records are processed accurately in CargoWise.

Job Requirements:

• Prior knowledge of CargoWise system
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

**We regret to inform that only shortlisted candidates would be notified.

Lee Hao Quan

CEI Registration Number: R23118786

EA License No: 13C6730 (MCI Consulting Pte Ltd)