Customer Service Representative

Remote People; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A global industrial company is seeking a Customer Service Representative in Singapore. This is a unique opportunity to be the key contact between billion-dollar clients and international operations. Responsibilities include managing quotes, serving clients, and supporting process development. Candidates should have over 5 years of experience in customer service or order management, preferably in manufacturing or B2B sectors. The role offers international exposure and the opportunity for flexible working arrangements.

Qualifications

• 5+ years of experience in customer service or order management.
• Strong background in manufacturing, industrial, or B2B distribution environments.
• Excellent attention to detail and strong communication skills.

Responsibilities

• Manage quotes, order entry, tracking, and purchase coordination.
• Serve as point of contact for clients across Asia and the U.S.
• Support local and global teams to ensure service excellence.

Skills

Customer service experience

Detail-oriented

Communication skills

Coordination skills

Job description

We’re hiring a Customer Service Representative to join a global industrial company expanding its footprint in Singapore.

This is not your average CSR role. You’ll be the key point of contact between billion‑dollar clients and international operations—working closely with a hands‑on manager to help build out local processes from the ground up.

You’ll be joining a company with decades of global success, but in a fresh, fast‑moving local setup. This is a rare chance to join a globally backed company at the ground level in Singapore—giving you ownership, visibility, and real impact. You'll gain international exposure, autonomy, and the opport

What you’ll be doing:

• Manage quotes, order entry, tracking, and purchase coordination
• Serve as the point of contact for clients across Asia and the U.S.
• Work directly with a highly experienced and collaborative manager
• Support both local and global teams to ensure service excellence
• Contribute to building new processes and systems as the SG office grows

What we’re looking for:

• 5+ years of experience in customer service or order management
• Background in manufacturing, industrial, or B2B distribution environments (not retail)
• Excellent attention to detail, communication, and coordination skills
• Ability to work independently in a remote / hybrid setting
• Flexibility to travel to the U.S. for onboarding