Customer Service (Real Estate MNC | UP3000 | West | Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a hands-on handover coordinator to support the customer service team.

You will ensure handover kits are complete, inspect units for quality and certify readiness prior to possession notices. The role requires collaboration with main contractors and owners to resolve defects efficiently. The ideal candidate has 2–3 years in real estate or related customer service, with strong communication and organizational skills.

Qualifications

• Minimum A Level or Diploma in Real Estate or Building.
• 2–3 years in real estate and customer service.
• Good written and verbal communications skills.

Responsibilities

• Assist Customer Service with liaison to main contractor and handover preparation.
• Conduct quality inspection of units and certify readiness before handover.
• Ensure defects are rectified within timelines through coordination with contractors and owners.
• Assist in resolving owners’ complaints related to defects and other areas.

Skills

Communication skills

Customer service

Organizational skills

Problem solving

Adaptability

Education

A levels / Diploma in Real Estate or Building

Job description

Duration: 1 Oct 26 to 31 Dec 26

Working Hours: Monday to Friday, 8.45am to 6pm

Working Location: Bukit Batok, Woodlands, Cashew, Fort Canning(requires to rotate once a month)

Salary: up to $3,000

Responsibilities

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.

• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

• Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Requirements

• Minimum ‘A’ Level/Diploma in Real Estate/Building

• Minimum 2 – 3 years in real estate and customer service

• Good written and verbal communications skills

• Good organizational and problem- solving skills

• Customer oriented

• Adaptable to new and changing situations