Customer Service Officer (Administrative - Sales Support)

EA RECRUITMENT PTE. LTD.

Singapore

On-site

SGD 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Variable bonus

AWS (Annual Wage Supplement)

Excellent welfare and benefits

Career progression

Job summary

MNC Company is recruiting in Singapore for a role based in the West location. Working hours are Monday to Friday, 8.30am to 5.30pm.

The position involves handling quotations, sales orders, and coordination across departments, with responsibilities spanning credit control, customer service, and market information collection. The candidate should possess a Diploma in Business Studies / Office Administration with 1–2 years of experience.

Qualifications

Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

Responsibilities

Preparation, follow up on the confirmation of the quotations and processing of sales orders for quotations
Distribution of work orders to various department and scanning / archiving to sales files
Application of communication link and assist in collecting down payment when required
Assist to prepare Security Design on floor plan based on customer requirement when required
Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
To expedite PO from customers whenever needed
To handle vendor approval form or customer digital portal setup
To prepare the sales performance report for submission
To compile monthly sales quotation summary report
To circulate notifications / news
To contact customer to build rapport and gather feedback
To prepare service agreement for system commissioning
Credit Control - to chase for and follow up on the status of payment from customers
To collect & share useful market information collected from external parties
To participate in marketing and/ or new business development activities as assigned by the Manager
To participate in all customer rapport program organized by the Customer Service team
To provide customer service and to manage customer relations for assigned customers including customer visits

Skills

Diploma in Business Studies / Office

Education

Diploma in Business Studies / Office Administration

Job description

MNC Company

Basic up to $3000 + AWS + Variable Bonus

Excellent Welfare and Benefits + Career progression

Working location: West

Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
Distribution of work orders to various department and scanning / archiving to sales files
Application of communication link & assist in collecting down payment (when required)
Assist to prepare Security Design on floor plan based on customer requirement (when required)
Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
To expedite PO from customers whenever needed
To handle vendor approval form or customer digital portal setup
To prepare the sales performance report for submission
To compile monthly sales quotation summary report
To circulate notifications / news
To contact customer to build rapport and gather feedback
To prepare service agreement for system commissioning

Credit control functions:

Credit Control - to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
To participate in marketing and/ or new business development activities as assigned by the Manager
To participate in all customer rapport program organized by the Customer Service team
To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements: