Customer Service Officer (5 Days - West - Administrative - Sales Support)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

MNC Company in Singapore is seeking a motivated individual to support sales operations and customer service at our West location. The role covers quotations, order processing, and collaborative tasks with multiple departments to ensure smooth workflows.

We welcome applicants with a Diploma in Business Studies / Office Administration and 1–2 years of relevant experience. The position offers standard hours, local benefits, and opportunities for career progression.

Qualifications

• Diploma in Business Studies / Office Administration required.
• 1–2 years of working experience preferred.

Responsibilities

• Prepare, follow up on quotations and processing of sales orders.
• Distribute work orders and archive sales files.
• Assist in collecting down payments and prepare security design on floor plans when required.
• Expedite POs from customers and handle vendor approval forms or customer portal setup.
• Prepare sales performance and monthly quotation summary reports.
• Contact customers to build rapport and gather feedback.
• Prepare service agreements for system commissioning.

Education

Diploma in Business Studies / Office Administration

Job description

MNC Company

Basic up to $3000 + AWS + Variable Bonus

Excellent Welfare and Benefits + Career progression

Working location: West

Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions:

• Credit Control - to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

We regret that only shortlisted candidates will be contacted.