Customer Service Officer (West | Admin | Sales Support)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Excellent welfare and benefits

Career progression

Job summary

EA Recruitment Pte Ltd is recruiting for a Sales Support and Administrative role in a multinational company, located in the West. The position offers basic up to S$3,000 plus AWS and a variable bonus, with working hours from 8:30am to 5:30pm, Monday to Friday.

The role involves handling quotations, sales orders, credit control, customer service, and related administrative duties to support sales teams and clients across various departments.

Qualifications

• Diploma in Business Studies / Office Administration with 1–2 years' experience.

Responsibilities

• Sales Support & Administrative functions: prepare, follow up quotations, process sales orders, distribute work orders, assist with down payments, prepare design on floor plan, circulate maintenance contracts, expedite POs, handle vendor forms and customer portal setup, prepare sales performance and quotation reports, circulate news, contact customers to build rapport and gather feedback, prepare service agreements for system commissioning.
• Credit control: chase for payments from customers.
• Sales & Customer Service: gather market information, participate in marketing/new business development, participate in customer rapport programs, manage customer relations including visits.

Skills

Sales support

Education

Diploma in Business Studies / Office Administration

Job description

• MNC Company
• Basic up to $3000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Sales Support & Administrative functions:

• Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions:

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492