Customer Service Officer (Administrative | Sales Support)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 33,000; Full time

Benefits offered by this job

AWS

Variable Bonus

Excellent Welfare

Job summary

MNC Company in Singapore’s West region invites applications for a Sales Support and Administrative role. You will handle quotations, sales orders, and cross-department coordination to support the sales team.

Ideal candidates hold a Diploma in Business Studies or Office Administration with 1–2 years of experience. The position offers a basic up to SGD 3,000 monthly plus AWS and variable bonus within a strong welfare program.

Qualifications

• Possess Diploma in Business Studies / Office Administration with 1–2 years of experience.

Responsibilities

• Preparation, follow up on quotations and processing of sales orders.
• Distribute work orders to departments and archive to sales files.
• Assist in collecting down payments when required.
• Prepare Security Design on floor plan per customer requirements.
• Circulate maintenance contracts and remind during weekly sales meetings.
• Expedite POs from customers when needed.
• Handle vendor approval forms or customer portal setup.
• Prepare sales performance reports and monthly quotation summaries.
• Circulate notifications/news and contact customers to gather feedback.
• Prepare service agreements for system commissioning.

Skills

Sales support

Administrative functions

Education

Diploma in Business Studies / Office Administration

Job description

• MNC Company
• Basic up to $3000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

We regret that only shortlisted candidates will be contacted.