Customer Service (Permit Declaration)

Allied Container Group; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Allied Container Group, a Singapore-based leading container haulage and yard operator, is seeking a detail-oriented Customer Service Executive to join our Operations team. You will ensure smooth import/export documentation flow, liaise with carriers, process billing, and respond to customer inquiries to uphold excellent service.

Ideal candidates have at least 2 years in shipping, strong interpersonal skills, and hold a Diploma in Maritime Studies, Shipping, Logistics & Supply Chain.

Qualifications

• Minimum 2 years experience in shipping or shipping related company.
• Good interpersonal skills.

Responsibilities

• Ensure smooth flow of import and export documentation process flow.
• Prepare all related documents pertaining to import and export including Permit Declarations
• Liaise with carriers / forwarders on bookings of vessels for exports and arrival dates of vessels, port charges, etc for imports
• Ensure all billings are done promptly and accurately
• Handle customer enquiries, complaints and requirements
• Always develop and maintain excellent service to internal and external customers
• Advise supervisor of any irregularities discovered within the assigned transactions

Skills

Interpersonal skills

Detail oriented

Organized

Education

Diploma in Maritime Studies, Shipping, Logistics & Supply Chain

Job description

Allied Container Group is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector.As part of the Operations team, we are seeking a detail-oriented, thorough, and organized Customer Service Executive.

What You'll Do

• - Ensure smooth flow of import and export documentation process flow.
• - Prepare all related documents pertaining to import and export including Permit Declarations
• - Liaise with carriers / forwarders on bookings of vessels for exports and arrival dates of vessels, port charges, etc for imports
• - Ensure all billings are done promptly and accurately
• - Handle customer enquiries, complaints and requirements
• - Always develop and maintain excellent service to internal and external customers
• - Advise supervisor of any irregularities discovered within the assigned transactions

What You'll Need

• Minimum 2 years experience in shipping or shipping related company
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain