Customer Service Executive

Lionheart Freight; Singapore; Hybrid; SGD 42,000 - 72,000; Full time

Benefits offered by this job

AWS (annual wage supplement)

Health benefits

Hybrid work option

Job summary

Lionheart Freight is seeking a dedicated Customer Service Executive in Singapore to coordinate end-to-end import/export shipments across air, ocean, and land freight. You will act as the main contact for clients, ensuring seamless communication with carriers, overseas agents, and internal teams while resolving operational challenges swiftly.

Key responsibilities include managing bookings, inquiries, documentation, billing, and ensuring timely updates on shipment statuses.

Qualifications

• Minimum GCE 'O' / 'N' Levels, Diploma in Logistics/Supply Chain Management, or equivalent.
• 1–3 years of customer service experience in freight forwarding or logistics in Singapore.
• Familiarity with Singapore customs procedures, TradeNet declarations, and port/airport operations.
• Proficient in Microsoft Office applications and industry-standard freight management software.
• Strong communication, negotiation, and problem-solving skills under pressure.

Responsibilities

• Manage end-to-end customer service operations for air and ocean freight (import and export), from booking to billing.
• Handle client inquiries, quote requests, and booking confirmations promptly and professionally.
• Coordinate with carriers, co-loaders, hauliers, and warehouse teams for smooth cargo pickup and delivery schedules.
• Prepare and process shipping documents including Bills of Lading, Air Waybills, Commercial Invoices and permits via TradeNet.
• Monitor shipment milestones and proactively update clients on transit statuses and exceptions.
• Handle billing, invoicing, and dispute resolution within company financial cycles.

Skills

Customer service

Communication

Negotiation

Problem solving

Microsoft Office

Education

Diploma in Logistics/Supply Chain Management

Tools

Freight management software

Microsoft Excel

TradeNet

Job description

We are looking for a dedicated and detail-oriented Customer Service Executive to join our freight forwarding operations team in Singapore. In this role, you will act as the primary point of contact for clients, coordinating end-to-end import and export shipments across air, ocean, and land freight. You will ensure seamless communication between clients, carriers, overseas agents, and internal logistics teams while resolving operational challenges swiftly.

Key Responsibilities

• Manage end-to-end customer service operations for air and ocean freight (import and export) from booking to billing.
• Handle client inquiries, quote requests, and booking confirmations in a prompt and professional manner.
• Coordinate with carriers, co-loaders, hauliers, and warehouse teams to ensure smooth cargo pickup and delivery schedules.
• Prepare, verify, and process shipping documentation including Bills of Lading, Air Waybills, Commercial Invoices, and permit declarations via TradeNet (permit-to-send/customs).
• Monitor shipment milestones and proactively update clients on transit statuses and any operational exceptions.
• Handle billing, invoicing, and dispute resolution accurately and within company financial closing cycles.

Requirements

• Minimum GCE 'O' / 'N' Levels, Diploma in Logistics/Supply Chain Management, or equivalent.
• At least 1 to 3 years of customer service experience within the freight forwarding or logistics industry in Singapore.
• Familiarity with Singapore customs procedures, TradeNet declarations, and local port/airport operations.
• Proficient in Microsoft Office applications and industry-standard freight management software.
• Strong communication, negotiation, and problem-solving skills with the ability to handle high-pressure environments.

What We Offer

• Competitive basic salary with performance-based AWS and variable bonuses.
• Comprehensive health, medical, and wellness benefits
• Central or accessible working location with hybrid work options available.