Shipping Permit Declarations Specialist & Customer Service

Allied Container Group; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Allied Container Group, a Singapore-based leading container haulage and yard operator, is seeking a detail-oriented Customer Service Executive to join our Operations team. You will ensure smooth import/export documentation flow, liaise with carriers, process billing, and respond to customer inquiries to uphold excellent service.

Ideal candidates have at least 2 years in shipping, strong interpersonal skills, and hold a Diploma in Maritime Studies, Shipping, Logistics & Supply Chain.

Qualifications

• Minimum 2 years experience in shipping or shipping related company.
• Good interpersonal skills.

Responsibilities

• Ensure smooth flow of import and export documentation process flow.
• Prepare all related documents pertaining to import and export including Permit Declarations
• Liaise with carriers / forwarders on bookings of vessels for exports and arrival dates of vessels, port charges, etc for imports
• Ensure all billings are done promptly and accurately
• Handle customer enquiries, complaints and requirements
• Always develop and maintain excellent service to internal and external customers
• Advise supervisor of any irregularities discovered within the assigned transactions

Skills

Interpersonal skills

Detail oriented

Organized

Education

Diploma in Maritime Studies, Shipping, Logistics & Supply Chain

Job description

Allied Container Group, a Singapore-based leading container haulage and yard operator, is seeking a detail-oriented Customer Service Executive to join our Operations team. You will ensure smooth import/export documentation flow, liaise with carriers, process billing, and respond to customer inquiries to uphold excellent service.

Ideal candidates have at least 2 years in shipping, strong interpersonal skills, and hold a Diploma in Maritime Studies, Shipping, Logistics & Supply Chain.