Customer Service & Order Operations Lead

prospect workforce solution pte. ltd.

Singapore

Sur place

SGD 50 000 - 90 000

Plein temps

Il y a 3 jours

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Résumé du poste

Prospect Workforce Solution Pte. Ltd. is seeking a Customer Service Operations professional in Singapore to manage injection orders, flagship account delivery, interco processes and ad-hoc B2B deliveries.

You will implement the customer service strategy and ensure performance against adidas group standards. You will deliver reliable, responsive support to customer requests and complaints, create accurate Re & Pre-orders and clearance orders, and coordinate with sales and finance to keep the

Qualifications

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
3–5 years of relevant experience in consumer goods, retail, wholesale, or supply-chain.
Outlook: Intermediate to Advanced.
Word: Intermediate.
PowerPoint: Intermediate.
Excel: Intermediate to Advanced (PivotTables, VLOOKUP/XLOOKUP).
Excel Macros.
SAP: Intermediate to Advanced (order management, billing).

Responsabilités

Injection order management.
Biggest account delivery management.
Interco management.
Ad-hoc b2b deliveries management.
To execute Customer Service strategy.
To deliver performance levels as per adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required
To cancel existing SO and repurpose stocks to other customers
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data and monitor stock levels; track article drops, shipments, and preorder pickups.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
To create and process Returns and Claims
To issue reports to follow up the different CS activities on request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (delivery date adjustments, cancellations, cleansing, accuracy on dates/quantities)
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales