Assistant Manager, Customer Service (1 Year External Contract)

Adidas

Singapore

On-site

SGD 45,000 - 75,000

Full time

2 days ago

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Job summary

adidas Singapore is seeking a Customer Service / Sales Operations professional to manage injection orders, major account delivery, intercompany processes and ad-hoc B2B deliveries.

You will execute the Customer Service strategy, meet adidas group standards for performance, reliability, and responsiveness, and ensure accurate pre-orders and clearance orders in the system. Collaboration with Sales, Finance and Ops is essential.

Qualifications

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
Outlook: Intermediate to Advanced
Word: Intermediate
PowerPoint: Intermediate
Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
Excel Macros
adiRace ERP: Intermediate to Advanced
adiPortal: Intermediate to Advanced
SAP: Intermediate to Advanced (order management, customer master data, billing)
3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business

Responsibilities

Injection order management.
Biggest account delivery management.
Interco management.
Ad-hoc b2b deliveries management.
To execute Customer Service strategy.
To deliver performance levels as outlined in the adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required.
To cancel existing SO and repurpose stocks to other customers.
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment.
To create and process Returns and Claims
To issue reports to follow up the different CS activities upon request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities)
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales

Skills

Outlook

MS Word

PowerPoint

Excel

Excel macros

Education

Diploma or degree in Business Administration / related field

Tools

adiRace ERP

adiPortal

SAP

Job description

Key Responsibilities

Injection order management
Biggest account delivery management
Interco management
Ad-hoc b2b deliveries management

Purpose & Overall Relevance for the Organization:

Injection order management
Biggest account delivery management
Interco management
Ad-hoc b2b deliveries management

Other Duties

To execute Customer Service strategy.
To deliver performance levels as outlined in the adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required
To cancel existing SO and repurpose stocks to other customers
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
To create and process Returns and Claims
To issue reports to follow up the different CS activities upon request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales

Knowledge, Skills And Abilities

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
Outlook: Intermediate to Advanced
Word: Intermediate
PowerPoint: Intermediate
Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
Excel Macros
adiRace ERP: Intermediate to Advanced
adiPortal: Intermediate to Advanced
SAP: Intermediate to Advanced (order management, customer master data, billing)
3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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