Assistant Customer Service Manager

prospect workforce solution pte. ltd.

Singapore

On-site

SGD 50,000 - 90,000

Full time

3 days ago

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Job summary

Prospect Workforce Solution Pte. Ltd. is seeking a Customer Service Operations professional in Singapore to manage injection orders, flagship account delivery, interco processes and ad-hoc B2B deliveries.

You will implement the customer service strategy and ensure performance against adidas group standards. You will deliver reliable, responsive support to customer requests and complaints, create accurate Re & Pre-orders and clearance orders, and coordinate with sales and finance to keep the

Qualifications

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
3–5 years of relevant experience in consumer goods, retail, wholesale, or supply-chain.
Outlook: Intermediate to Advanced.
Word: Intermediate.
PowerPoint: Intermediate.
Excel: Intermediate to Advanced (PivotTables, VLOOKUP/XLOOKUP).
Excel Macros.
SAP: Intermediate to Advanced (order management, billing).

Responsibilities

Injection order management.
Biggest account delivery management.
Interco management.
Ad-hoc b2b deliveries management.
To execute Customer Service strategy.
To deliver performance levels as per adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required
To cancel existing SO and repurpose stocks to other customers
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data and monitor stock levels; track article drops, shipments, and preorder pickups.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
To create and process Returns and Claims
To issue reports to follow up the different CS activities on request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (delivery date adjustments, cancellations, cleansing, accuracy on dates/quantities)
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales

Skills

Outlook

Word

PowerPoint

Excel

Excel Macros

Education

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline

Tools

SAP

Job description

Key responsibilities:

Injection order management
Biggest account delivery management
Interco management
Ad-hoc b2b deliveries management

Other duties:

To execute Customer Service strategy.
To deliver performance levels as outlined in the adidas group standards.
To deliver reliability and responsiveness to customer requests and complaints.
To create accurate customer Re & Pre-orders in the system.
To create accurate clearance orders in the system.
To Call-off existing contract orders.
To liaise with customers on delivery intake and plan deliveries when required
To cancel existing SO and repurpose stocks to other customers
To process and send out the order confirmations.
To adjust order book according to delivery information and inform customers and sales team on delays.
To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
To communicate cross-functional between internal interfaces.
To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment
To create and process Returns and Claims
To issue reports to follow up the different CS activities upon request
To establish adequate interface with Finance, Operations and Omni.
To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities
To support In-season / Injection buy consolidation and order creation
To work closely with Sales to achieve monthly Sales target
Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered
Outlook: Intermediate to Advanced
Word: Intermediate
PowerPoint: Intermediate
Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
Excel Macros
SAP: Intermediate to Advanced (order management, customer master data, billing)
3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business