Senior Customer Delivery Lead for Major Accounts

Adidas; Singapore; Presencial; SGD 45 000 - 75 000; Tempo integral

Resumo da oferta

adidas Singapore is seeking a Customer Service / Sales Operations professional to manage injection orders, major account delivery, intercompany processes and ad-hoc B2B deliveries.

You will execute the Customer Service strategy, meet adidas group standards for performance, reliability, and responsiveness, and ensure accurate pre-orders and clearance orders in the system. Collaboration with Sales, Finance and Ops is essential.

Qualificações

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
• Outlook: Intermediate to Advanced
• Word: Intermediate
• PowerPoint: Intermediate
• Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)
• Excel Macros
• adiRace ERP: Intermediate to Advanced
• adiPortal: Intermediate to Advanced
• SAP: Intermediate to Advanced (order management, customer master data, billing)
• 3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or supply-chain related business

Responsabilidades

• Injection order management.
• Biggest account delivery management.
• Interco management.
• Ad-hoc b2b deliveries management.
• To execute Customer Service strategy.
• To deliver performance levels as outlined in the adidas group standards.
• To deliver reliability and responsiveness to customer requests and complaints.
• To create accurate customer Re & Pre-orders in the system.
• To create accurate clearance orders in the system.
• To Call-off existing contract orders.
• To liaise with customers on delivery intake and plan deliveries when required.
• To cancel existing SO and repurpose stocks to other customers.
• To process and send out the order confirmations.
• To adjust order book according to delivery information and inform customers and sales team on delays.
• To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
• To communicate cross-functional between internal interfaces.
• To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment.
• To create and process Returns and Claims
• To issue reports to follow up the different CS activities upon request
• To establish adequate interface with Finance, Operations and Omni.
• To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities)
• To support In-season / Injection buy consolidation and order creation
• To work closely with Sales to achieve monthly Sales target
• Any other sales operations duties as requested by Sales

Conhecimentos

Outlook

MS Word

PowerPoint

Excel

Excel macros

Formação académica

Diploma or degree in Business Administration / related field

Ferramentas

adiRace ERP

adiPortal

SAP

Descrição da oferta de emprego

adidas Singapore is seeking a Customer Service / Sales Operations professional to manage injection orders, major account delivery, intercompany processes and ad-hoc B2B deliveries.

You will execute the Customer Service strategy, meet adidas group standards for performance, reliability, and responsiveness, and ensure accurate pre-orders and clearance orders in the system. Collaboration with Sales, Finance and Ops is essential.