CUSTOMER SERVICE & OPERATIONS COORDINATOR

DE PREZZO PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

DE PREZZO PTE. LTD. in Singapore is seeking a customer-focused individual to handle customer service and coordinate orders, working in a fast-paced environment.

You will process orders via WhatsApp, email, and phone, liaise with warehouse and delivery teams, and prepare quotations, order confirmations, and invoices.

Proficiency in Microsoft Office and fluent English are required; additional languages are a plus. The role offers a competitive salary based on experience and a three-month probation.

Qualifications

• Excellent communication and interpersonal skills; strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Fluent in English; additional languages are a plus; experience in customer service and order processing is an advantage.

Responsibilities

• Process customer orders received via WhatsApp, email, and phone.
• Provide excellent customer service.
• Coordinate with the warehouse and delivery team to ensure timely deliveries.
• Liaise with customers and sales team.
• Prepare quotations, order confirmations, and invoices.
• Handle customer issues professionally and efficiently.
• Maintain accurate record keeping.
• Support the team with general admin tasks.

Skills

Communication

Interpersonal skills

Attention to detail

Organization

Multitasking

MS Office

Customer service

Order processing

English fluency

Additional languages

Tools

Microsoft Office

Job description

Join De Prezzo and help bring the best of Italy to Singapore. De Prezzo is a leading importer and distributor of premium Italian food and beverage brands in Singapore.

We are looking for an organised, proactive, and customer-focused person to handle customer service and coordinate orders.

Key Responsibilities

• Process customer orders received via WhatsApp, email, and phone.
• Provide excellent customer service.
• Coordinate with the warehouse and delivery team to ensure timely deliveries.
• Liaise with customers and sales team.
• Prepare quotations, order confirmations, and invoices.
• Handle customer issues professionally and efficiently.
• Maintain accurate record keeping.
• Support the team with general admin tasks.

We are looking for excellent communication and interpersonal skills, strong attention to detail and organization. Ability to multitask in a fast-paced environment.

Proficient in Microsoft Office, experience in customer service, order processing is an advantage. Fluent in English. Additional languages are a plus.

We offer competitive salary based on experience, three-month probation period, salary review after probation based on performance. If you enjoy helping customers and keeping operations running smoothly, we'd love to hear from you.

DE PREZZO TEAM