Customer Service on Logistics admin executive

Cristofori Music Pte Ltd; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Insurance coverage

Free music course

Job summary

Cristofori Music Pte Ltd in Singapore is seeking a Customer Service & Logistics Executive to bridge customers, marketing channel operations, and warehouse teams. You will handle inquiries, update orders, and help ensure orders flow smoothly from checkout to doorstep.

The role covers daily e-commerce processing, inventory updates, stock coordination, and arranging delivery for piano orders, with opportunities to contribute to social media content and product listings.

Qualifications

• Knowledge of google workspace and customer service skills.
• Experience with e-commerce platforms (Carousell, Shopee) or inventory systems is a bonus.
• Organizational skills with attention to detail for accurate record-keeping and stock handling.
• A team player who brings positive energy to the workplace.
• Effective communication skills across customer service, logistics and marketing activities.

Responsibilities

• Support the sales team with customer service, simple invoices, follow-up sales leads, and updating inventory systems.
• Maintain and update inventory logs using internal software applications and system to track stock flow and support operational needs.
• Process daily e-commerce across various platforms, ensuring accurate data entry and timely dispatch.
• Arrange stock, manage customer pre-orders, coordinate delivery and piano shifting assignments.
• Respond promptly to customer inquiries via livechat, email, phone, or messaging apps regarding order status, delivery updates, product details, and returns/exchanges.
• Create social media content and assist with product listings on assigned platforms to support marketing efforts.

Skills

Customer service

Inventory management

Communication skills

Organizational skills

Team player

Tools

Google Workspace

Carousell

Shopee

Inventory software

Job description

Company Overview

Founded in 1980, Cristofori Musicis Singapore’s premier music education and instrument retailer. With an established network of 37 outlets island-wide, our HQ provides the essential backbone for our operations.

Job Summary

Are you energetic, detail-oriented, and keen to kickstart a dynamic career in e-commerce and logistics operations? We are looking for a enthusiastic Customer Service& Logistics Executive to join us.

In this role, you will be the vital bridge between our end customers, marketing channel operations, and warehouse/fulfillment teams. If you love problem-solving, working in a fast-paced environment, and making sure orders flow seamlessly from checkout to doorstep, this role is for you!

Job Description

• Support the sales team with customer service, simple invoices, follow-up sales leads, and updating inventory systems.
• Maintain and update inventory logs using internal software applications and system to track stock flow and support operational needs

• Process daily e-commerce across various platforms, ensuring accurate data entry and timely dispatch.
• Arrange stock, manage customer pre-orders, coordinate delivery and piano shifting assignments
• Respond promptly to customer inquiries via livechat, email, phone, or messaging apps regarding order status, delivery updates, product details, and returns/exchanges.

• Create social media content and assist with product listings on assigned platforms to support marketing efforts

Job Requirements:

• Knowledge of google workspace and customer service skills. Experience with e-commerce platforms (e.g., Carousell, Shopee etc.) or inventory systems is a bonus.
• Organizational skills with attention to detail for accurate record-keeping and stock handling
• A team player who brings positive energy to workplace
• Effective communication skills and customer service / logistics / marketing activities

Remunerations:

• Starting Monthly Salary: $3,000 - $4000 inclusive of allowances up to $500
• 5 day-work week, Monday to Friday, 8:30 AM – 6.00 PM
• Fringe benefits include medical benefits, insurance coverage, free music course etc.

Working Locations

Blk 3014, Bedok Industrial Park E,#02-2150, Singapore 489980 (Nearest MRT: Tanah Merah, Simei, Tampines West)