Customer Experience & E‑Commerce Logistics Specialist

Cristofori Music Pte Ltd; Singapore; On-site; SGD 33,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Insurance coverage

Free music course

Job summary

Cristofori Music Pte Ltd in Singapore is seeking a Customer Service & Logistics Executive to bridge customers, marketing channel operations, and warehouse teams. You will handle inquiries, update orders, and help ensure orders flow smoothly from checkout to doorstep.

The role covers daily e-commerce processing, inventory updates, stock coordination, and arranging delivery for piano orders, with opportunities to contribute to social media content and product listings.

Qualifications

• Knowledge of google workspace and customer service skills.
• Experience with e-commerce platforms (Carousell, Shopee) or inventory systems is a bonus.
• Organizational skills with attention to detail for accurate record-keeping and stock handling.
• A team player who brings positive energy to the workplace.
• Effective communication skills across customer service, logistics and marketing activities.

Responsibilities

• Support the sales team with customer service, simple invoices, follow-up sales leads, and updating inventory systems.
• Maintain and update inventory logs using internal software applications and system to track stock flow and support operational needs.
• Process daily e-commerce across various platforms, ensuring accurate data entry and timely dispatch.
• Arrange stock, manage customer pre-orders, coordinate delivery and piano shifting assignments.
• Respond promptly to customer inquiries via livechat, email, phone, or messaging apps regarding order status, delivery updates, product details, and returns/exchanges.
• Create social media content and assist with product listings on assigned platforms to support marketing efforts.

Skills

Customer service

Inventory management

Communication skills

Organizational skills

Team player

Tools

Google Workspace

Carousell

Shopee

Inventory software

Job description

Cristofori Music Pte Ltd in Singapore is seeking a Customer Service & Logistics Executive to bridge customers, marketing channel operations, and warehouse teams. You will handle inquiries, update orders, and help ensure orders flow smoothly from checkout to doorstep.

The role covers daily e-commerce processing, inventory updates, stock coordination, and arranging delivery for piano orders, with opportunities to contribute to social media content and product listings.