Customer Service Officer (Temp)

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; In loco; SGD 20.000 - 31.000; Tempo pieno

Descrizione del lavoro

SMARTE CARTE SINGAPORE PTE. LTD. is hiring at Changi Airport to support counter, runner and checker duties across terminal operations.

You will handle end-to-end order fulfillment, process orders in the Warehouse Management System, and ensure accurate inventory movement. The role requires at least O/N level with 1 year in logistics or customer service, proficiency in Microsoft Office and comfort with mobile devices.

Competenze

• Minimum O/N level with at least 1 year in logistics/warehousing, retail/customer service or hospitality.
• Proficient in Microsoft Office and comfortable using mobile technology.
• Customer-centric and willing to go the extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.
• Pleasant disposition, well-groomed and approachable.
• Able to obtain an Airport Pass (Airside).

Mansioni

• Handle end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately in WMS; check item descriptions, quantities and customer info.
• Monitor order status and coordinate with merchants and runners for timely fulfillment.
• Maintain records of inventory movements; monitor stock levels and perform stock counts.
• Assist with Changi Rewards membership enquiries and campaigns; upsell services.
• Ensure compliance with SOP and service standards.
• Transfer, delivery and/or collection of items within terminals; ensure orders are correct and checked.
• Pick, pack and organize items for pickup/delivery; ensure accuracy and timeliness.
• Perform housekeeping; maintain cleanliness of counter and backroom.
• Assist with any other duties as assigned by management.

Conoscenze

Customer service

Teamwork

Communication

Multi-tasking

Problem solving

Attention to detail

Formazione

O/N level

Strumenti

Microsoft Office

Mobile devices usage

Descrizione del lavoro

Core Responsibilities:

• Counter Duties
• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers' enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOP and service standards.
• Runner Duties
• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.
• Checker Duties
• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders.
• Other Duties
• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
• Assist with any other duties as assigned by management.

Job Requirements:

• Minimum "O" or "N" level with at least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.
• Proficient in using Microsoft Office and confident in using mobile technology.
• Customer centric and willing to go extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.
• Pleasant disposition, well-groomed, and approachable.
• Ability to walk long distance e.g. across airport terminals and lift/ carry inventory items as part of operations.
• Able to obtain an Airport Pass (Airside).

12-hour shift : 10am to 10pm or 10pm to 10am (Flexible working days. Please indicate your shift preference)