2683 - Customer Service Officer - Day / Night Shift

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 16,000 - 18,000; Full time

Benefits offered by this job

Night shift allowance

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring for a counter staff role at our Changi location. You will handle end-to-end fulfilment for orders, process through the Warehouse Management System, and assist customers at the counter.

Shift options are 10am-10pm or 10pm-10am with a basic salary SGD 1,400–1,600 plus a 500 incentive; a 100 night shift allowance applies for the night shift. Prior logistics/warehousing or customer service experience preferred.

Qualifications

• Minimum N level with 3 credits.
• At least 1 year of experience in logistic/warehousing, retail/customer service or hospitality.
• Willing to work in shifts and counter-based roles.

Responsibilities

• Handle counter duties including end-to-end fulfilment for orders.
• Receive and process orders accurately using the WMS.
• Check item descriptions, quantities and customer details.
• Monitor order status and coordinate with merchants for timely fulfilment.
• Maintain inventory records and conduct stock counts.
• Assist with rewards memberships, redemptions, and campaigns.
• Answer customer inquiries at counter and upsell services.
• Ensure SOPs and service standards are followed.
• Transfer, deliver, or collect items between terminals as a runner.
• Pick, pack, and prepare items for pickup or delivery.
• Perform housekeeping and ensure counter/backroom cleanliness.

Skills

Customer service

Logistics/warehousing experience

Education

Minimum N level with 3 credits

Tools

WMS

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

Location: Changi

Working days: 12 hours shift, 4 days work week, work 2 days and rest 2 days

Select 1 fixed shift: 10am - 10pm OR 10pm - 10am

Salary: Basic Salary $1400 - $1600 + Incentive Allowance: $500

For 10pm to 10am - Night Shift Allowance: $100

Requirements

• Minimum N level with 3 credits
• At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.

Job scope

Counter Duties

Handle all duties required at the counter, including end-to-end fulfilment for departure and/or arrival orders.

Receive and process orders accurately and timely on Warehouse Management System (WMS).

Perform thorough check on item description, quantity and customer information.

Monitor order status and coordinate with merchants and runners to ensure timely fulfilment of orders.

Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts e.g. PWP, GWP, coupons and report discrepancies promptly.

Assist with company Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG.

Attend to customers' enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services etc.).

Ensure compliance with SOPs and service standards.

Runner Duties

Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

Perform housekeeping duties and always ensure cleanliness of the counter and backroom.

Assist with any other duties as assigned by management

The Supreme HR Advisory Pte. Ltd | 14C7279 Gan Kai Le | R23112683