Collection Centre Associate

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 17,000 - 25,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is hiring for a multi-role operations position at the airport. You will handle counter duties, assist with customer service and upsell services, and manage inventory and rewards queries across terminals.

Roles include runner and checker duties, ensuring accurate transfers, packing and timely order fulfilment, plus maintaining a clean stockroom and counter area. Shift options span day or night, four days per week.

Qualifications

• Minimum O/N level with 3 credits including English.
• At least 1 year of experience in logistics/warehousing, retail/customer service or hospitality.
• Proficient in Microsoft Office and comfortable with mobile tech.
• Customer-centric and willing to go the extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems; able to walk airport terminals and lift inventory.
• Able to obtain an Airport Pass (Airside).

Responsibilities

• Handle all duties at the service counter, including end-to-end fulfillment for departure and/or arrival orders.
• Attend to customers’ enquiries at the counter and upsell services (Shopping Concierge, Rewards, etc.).
• Maintain records of inventory movements, monitor stock levels, perform stock counts and report discrepancies.
• Assist with Rewards membership enquiries, redemptions and marketing campaigns.
• Transfer, delivery and/or collection of items within terminals, ensuring orders are correct and quality checks performed.
• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness.
• Maintain a clean, tidy stockroom and perform housekeeping at the counter and backroom.
• Assist with other duties as assigned by management.

Skills

Customer service

Communication

Team player

Multitasking

Problem solving

Mobile technology

Education

O/N level with 3 credits including English

Tools

Microsoft Office

Job description

Core Responsibilities:

Counter Duties

• Handle all duties required at the service counter, including end-to-end fulfillment for departure and/or arrival orders.
• Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Rewards, etc.).
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts and report discrepancies timely.
• Assist with Rewards membership enquiries, redemptions, and other marketing campaign giveaways.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, retail shops and backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders.
• Maintain a clean, tidy and well-organized stockroom.

Other Duties

• Perform housekeeping duties and ensure cleanliness of the counter and backroom at all times.
• Assist with any other duties as assigned by management.

12 hours shift, Work 2 days and rest 2 days, 4 days per week

Select 1fixed shift:

10am - 10pm or

10pm - 10am

We regret to inform that only shortlisted candidates will be notified.

Requirements

• Minimum “O” or “N” level with 3 credits, including English.
• At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.
• Proficient in using Microsoft Office and confident in using mobile technology.
• Customer centric and willing to go extra mile.
• Team player with good interpersonal and communication skills.
• Ability to multi-task and solve problems effectively.Ability to walk across airport terminals and lift/ carry inventory items as part of operations.
• Able to obtain an Airport Pass (Airside).