Customer Service Officer

ZY FUTURE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 16,000 - 17,000; Full time

Job summary

ZY FUTURE INTERNATIONAL PTE. LTD. at Changi Airport seeks a Customer Service Officer to support airport operations. You will manage counter fulfilment for iShopChangi orders, verify details in the WMS, and assist customers with enquiries, rewards, and promotions.

The role requires 1+ year in logistics, warehousing, retail or hospitality; you must be proficient in Microsoft Office and able to work 12-hour shifts including weekends and public holidays.

Qualifications

• Minimum GCE O-Level with English and three subjects.
• At least 1 year in logistics, warehousing, retail or hospitality.
• Proficient in Microsoft Office; comfortable with mobile/digital systems.
• Strong interpersonal and customer-focused communication.
• Able to work in a team and handle multiple tasks.
• Willing to work 12-hour shifts incl. weekends and holidays.

Responsibilities

• Fulfil iShopChangi orders at the collection counter.
• Receive and process orders using the Warehouse Management System.
• Verify product details and customer information before handover.
• Monitor progress and coordinate with merchants for timely fulfilment.
• Maintain inventory records and conduct stock counts.
• Handle customer enquiries, Changi Rewards, promotions.
• Promote services including concierge and rewards programs.
• Follow SOPs and maintain service standards.
• Transfer, deliver and collect items between counters and backrooms.
• Pick and pack items for collection or delivery.
• Check orders for accuracy and condition.
• Maintain cleanliness and organisation of counter/backroom.

Skills

Microsoft Office

Customer service

Interpersonal skills

Teamwork

Education

GCE O-Level with English

Tools

Warehouse Management System (WMS)

Job description

Customer Service Officer – Airport Operations

Location: Changi Airport
$1450 - $1550. night shift $100
performance incentive $500

Job Responsibilities

Counter Operations

• Manage the fulfilment of iShopChangi departure and arrival orders at the collection counter.


• Receive and process orders accurately using the Warehouse Management System (WMS).


• Verify product descriptions, quantities and customer details before handing over orders.


• Monitor order progress and coordinate with merchants and runners to ensure timely fulfilment.


• Maintain accurate inventory records, monitor stock levels and conduct stock counts for products, promotional items and coupons.


• Identify and report inventory discrepancies promptly.


• Handle customer enquiries, Changi Rewards membership enquiries, redemptions and promotional giveaways.


• Promote relevant services, including shopping concierge services and Changi Rewards.


• Follow standard operating procedures and maintain service standards.

Delivery and Order Checking

• Transfer, deliver and collect items between counters, merchant outlets and backrooms within airport terminals.


• Pick, pack and organise items for collection or delivery.


• Check orders for accuracy and product condition.

General Duties

• Maintain cleanliness and organisation of the counter and backroom.


• Perform other related duties assigned by management.

Job Requirements

• Minimum GCE N-Level or O-Level qualification with at least three subject passes, including English.


• At least one year of relevant experience in logistics, warehousing, retail, customer service or hospitality.


• Proficient in Microsoft Office and comfortable using mobile devices and digital systems.


• Good interpersonal and communication skills with a customer-focused approach.


• Able to work effectively in a team, manage multiple tasks and resolve operational issues.


• Willing to work 12-hour shifts, including weekends and public holidays according to the roster.
  12 hours shift, 4 days work week, work 2 days and rest 2 days

Working Schedule

• Two working days followed by two rest days.


• Fixed shift options:
  
  
  
  • Day shift: 10:00 am to 10:00 pm
  
  
  • Night shift: 10:00 pm to 10:00 am
  
  
  
  


• Candidates may indicate their preferred shift.

ZY FUTURE INTERNATIONAL PTE. LTD.
EA Licence No.: 22C1409
EA Personnel: MA SHU
Registration No.: R25127424