Retails Assistant (4 days work)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 16,000 - 18,000; Full time

Job summary

The Supreme HR Advisory Pte Ltd in Singapore (Changi) is seeking a counter/fulfilment associate. The role covers end-to-end order handling, counter duties, and inventory checks within a busy logistics environment.

You will process orders in the WMS, monitor status, and coordinate with merchants for timely delivery. Candidates should have at least 1 year in logistics/warehousing or related customer-facing roles, with a minimum N level and 3 credits.

Qualifications

• Minimum N level with 3 credits and at least 1 year in logistics/warehousing, retail/customer service or hospitality.
• Experience with Warehouse Management System (WMS) is preferred.
• Singapore-based with ability to work 4 days per week on 12-hour shifts.

Responsibilities

• Handle counter duties including end-to-end fulfilment for orders at departure/arrival.
• Process orders in Warehouse Management System accurately and timely.
• Monitor order status and coordinate with merchants for timely fulfilment.
• Maintain inventory records and perform stock checks; report discrepancies.
• Assist with Rewards membership enquiries and upsell services as applicable.
• Ensure SOPs and service standards are followed.
• Perform runner, checker and housekeeping duties as required.

Skills

Customer service

Logistics

Retail experience

Hospitality experience

Education

N level with 3 credits

Job description

• Singapore Based (Changi)
  4 Days work per week (12 hours shift, work 2 days and rest 2 days, select 1 fixed shift: 10am - 10pm OR 10pm - 10am)

• Salary: Basic Salary $1400 - $1600 + Incentive Allowance: $500, for 10pm to 10am - Night Shift Allowance: $100

• Minimum N level with 3 credits + At least 1 year of experience in logistic/warehousing, retail/ customer service, hospitality industry.

• Career Progression Opportunities

Job scope

Counter Duties

• Handle all duties required at the counter, including end-to-end fulfilment for departure and/or arrival orders.

• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.

• Monitor order status and coordinate with merchants and runners to ensure timely fulfilment of orders.

• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts e.g. PWP, GWP, coupons and report discrepancies promptly.

• Assist with company Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services etc.).

• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
  Assist with any other duties as assigned by management

Wee Yuan Huan

Reg No: R21100383

The Supreme HR Advisory Pte Ltd

EA No: 14C7279