Customer Service Officer (Sales/ Telemarketer)

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 26,000 - 33,000; Full time

Job summary

Medical equipment supplier is seeking a maintenance and contracts coordinator to track existing maintenance contracts, schedule appointments, and liaise with technicians to ensure timely service delivery. You will also invoice jobs, follow up on consumables, and handle sales enquiries, including quotes for renewals.

The role suits those with 1–2 years in customer support or telemarketing and a Diploma or GCE A-Levels, with MS Office proficiency.

Qualifications

• Minimum GCE A-Levels or Diploma.
• 1–2 years' experience in customer support roles; telemarketer experience is an added advantage.
• Proficient in Microsoft Office.

Responsibilities

• Track and oversee all existing maintenance contracts to ensure timely service delivery.
• Schedule maintenance appointments with customers when maintenance is due.
• Coordinate with technicians to perform scheduled maintenance tasks.
• Liaise with accounts to invoice maintenance jobs promptly after completion.
• Email and follow up with customers to reorder consumables such as pads and batteries after expiry.
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry.
• Handle incoming phone calls and respond to sales enquiries professionally.
• Handle incoming phone calls, sales enquiries and prepare sales quotations.
• Support and complete any ad hoc projects assigned.

Skills

Customer support

Telemarketing

Education

GCE A-Levels or Diploma

Tools

Microsoft Office

Job description

5 days, 9am-6pm

Salary: Basic $2300-$3000 + Commission

Location: Aljunied Industrial Complex, Singapore 389836 (nearest MRT Mattar)

Company: Medical equipment supplier

Responsibilities:

• Track and oversee all existing maintenance contracts to ensure timely service delivery
• Schedule maintenance appointments with customers when maintenance is due
• Coordinate with technicians to perform scheduled maintenance tasks
• Liaise with accounts to invoice maintenance jobs promptly after completion
• Email and follow up with customers to reorder consumables such as pads and batteries after expiry
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry
• Handle incoming phone calls and respond to sales enquiries professionally
• Handle incoming phone call, sales enquiries and prepare sales quotation
• Support and complete any ad hoc projects assigned

Requirements:

• Minimum GCE ‘A’ Levels or Diploma
• At least 1-2 years' experience incustomer support roles, telemarketer experience is added advantage
• Proficient in computer applications, including Microsoft Office