0731 - Sales Admin Support

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Sales Admin Support to manage customer relationships, renewals, and order processing for Telco services in Singapore.

The role involves coordinating with customers via phone and email, recommending suitable plans, and handling documentation and CRM entries. On-site work hours are Mon-Fri 8.45am-6pm with alternate Saturday mornings.

Qualifications

• Minimum 1 year of experience in inside sales, tele-sales, or customer service.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.

Responsibilities

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.
• Prepare and process customer acceptance forms and supporting documentation.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.
• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.

Skills

Inside sales

Tele-sales

Customer service

CRM systems

Microsoft Office

Tools

Microsoft Office

Job description

Role:
Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission
Address: [ 3 Bus stop from Tiong Bahru MRT ]
Working Hours: Monday - Friday / 8.45am to 6pm
Alternate Saturday / 8.45am to 1.15pm

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer serviceor a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

Customer Relationship Management

• Contact existing Telco customers whose contracts are approaching expiry.
• Advise customers on their upcoming contract renewal options.
• Build and maintain strong customer relationships through professional and friendly communication.
• Follow up with customers to ensure timely renewal decisions.

Sales & Business Development

• Recommend suitable Telco connectivity plans based on customers' business requirements.
• Promote technology refresh opportunities, including hardware replacement where applicable.
• Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
• Achieve individual renewal and sales targets.
  

Customer Correspondence

• Communicate with customers via telephone and email.
• Send renewal reminders, quotations and follow-up emails.
• Respond promptly to customer enquiries regarding products, pricing and renewal processes.
• Coordinate with customers to obtain all required documents and approvals.
  

Sales Administration

• Prepare and process customer acceptance forms and supporting documentation.
• Ensure all documents are complete and accurate before submission.
• Upload completed applications and supporting documents to the Telco online portal.
• Monitor application status and follow through until activation or completion.
• Maintain accurate customer records and update internal sales tracking system.
  

Team Collaboration

• Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
• Escalate customer issues where necessary for prompt resolution.
• Participate in product and sales training provided by the company.