6723 - Sales Admin Support [Tiong Bahru - 5.25 days - basic + comm]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. in Singapore (Tiong Bahru) invites applications for a Sales Admin Support.

You will manage customer relationships, renewals, and sales administration for Telco services, with a monthly salary of 2,200–2,700 SGD plus commission. The ideal candidate has at least 1 year in inside sales or customer service, is proficient with Microsoft Office and email, and comfortable using CRM systems and online portals.

Qualifications

• At least 1 year of experience in inside sales, tele-sales, or customer service.
• Experience in telecommunications is advantageous but not mandatory.
• Proficient in Microsoft Office and email.
• Comfortable using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

• Manage customer relationships and renewals for Telco contracts.
• Recommend suitable Telco connectivity plans based on business needs.
• Promote hardware refresh opportunities and service plan upgrades.
• Handle customer inquiries about products, pricing, and renewal processes.
• Prepare and process customer acceptance forms and documentation.
• Coordinate with teams to ensure smooth order processing and activation.
• Maintain accurate customer records and update sales tracking system.

Skills

Customer service

Communication

Sales aptitude

Telephone skills

Tools

CRM systems

Microsoft Office

Job description

Sales Admin Support

Salary: $ 2200 - $ 2700 + Commission

Monday - Friday / 8.45am to 6pm

Alternate Saturday / 8.45am to 1.15pm

Tiong Bahru

Requirements

• Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field.
• Experience in the telecommunications industry is an advantage but not mandatory.
• Basic computer proficiency, including Microsoft Office and email.
• Comfortable learning and using online portals and CRM systems.
• Comprehensive product, system, and sales process training will be provided.

Responsibilities

• Customer Relationship Management
  • Contact existing Telco customers whose contracts are approaching expiry.
  • Advise customers on their upcoming contract renewal options.
  • Build and maintain strong customer relationships through professional and friendly communication.
  • Follow up with customers to ensure timely renewal decisions.
• Sales & Business Development
  • Recommend suitable Telco connectivity plans based on customers' business requirements.
  • Promote technology refresh opportunities, including hardware replacement where applicable.
  • Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
  • Achieve individual renewal and sales targets.
• Customer Correspondence
  • Communicate with customers via telephone and email.
  • Send renewal reminders, quotations and follow-up emails.
  • Respond promptly to customer enquiries regarding products, pricing and renewal processes.
  • Coordinate with customers to obtain all required documents and approvals.
• Sales Administration
  • Prepare and process customer acceptance forms and supporting documentation.
  • Ensure all documents are complete and accurate before submission.
  • Upload completed applications and supporting documents to the Telco online portal.
  • Monitor application status and follow through until activation or completion.
  • Maintain accurate customer records and update internal sales tracking system.
• Team Collaboration
  • Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
  • Escalate customer issues where necessary for prompt resolution.
  • Participate in product and sales training provided by the company.