Customer Service Officer (Sales Support) - 5 Days [2868]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 26,784 - 32,364; Full time

Job summary

The Supreme HR Advisory Pte Ltd is seeking a Sales Support & Administrative professional in Singapore (West area). The role covers quotations, order processing, documentation, and performance reporting to support the sales team.

The incumbent will handle customer relationships, assist in contract-related tasks, and contribute to renewal coordination, with a focus on accuracy and timeliness.

Qualifications

• Diploma in Business Studies, Office Administration, or related discipline.
• Minimum 1–2 years of experience in sales support, sales administration, or customer service.
• Experience in industrial products, building industry, or service-related industry will be an advantage.
• Proficient in Microsoft Office applications.

Responsibilities

• Prepare quotations, follow upon customer confirmation, and process sales orders.
• Coordinate work orders with relevant departments and maintain proper sales documentation.
• Prepare sales performance reports and monthly quotation summary reports.
• Prepare service agreements and contract-related documentation.

Skills

Customer service

Sales support

Administrative

Communication

Education

Diploma in Business Studies / Office Administration

Tools

Microsoft Office

Job description

• Salary Range: $2,400 - $2,900
• Working Days: 5 days, Monday - Friday
• Location: West (Toh Guan)

Responsibilities:

Sales Support & Administrative Functions

• Preparequotations, follow upon customer confirmation, and process salesorders.
• Coordinate work orderswith relevant departmentsand maintain propersales documentation.
• Prepare sales performancereports and monthlyquotation summary reports.
• Prepare service agreementsand support contract-related documentation.
• Handle vendor approvalforms and customerdigital portal setupwhen required.
• Maintain proper filingand document records.

Customer Service & AccountSupport

• Build and maintaingood relationships withassigned customers.
• Follow up withcustomers to gatherfeedback and provideservice support.
• Support customer visitsand participate incustomer engagement activities.
• Assist in maintenancecontract follow-upsand renewal coordination.

Credit Control

• Follow upwith customers onpayment status andoutstanding balances.

Sales & Business Support

• Gather market information, including competitor andindustry updates.
• Support marketing andbusiness development activitiesas assigned.
• Assist sales teamin achieving customersatisfaction and businessobjectives.

Requirements

• Diploma in BusinessStudies, Office Administration, or related discipline.
• Minimum 1–2years of experiencein sales support, sales administration,or customer servicerole.
• Experience in industrialproducts, building industry, or service-relatedindustry will bean advantage.
• Proficient in MicrosoftOffice applications.

Lester Ong Yu Xuan | Reg No : R26162868

The Supreme HR Advisory Pte Ltd | EA No. : 14C7279