Customer Service Officer (Outlet)

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Ezyhealth Holdings Pte Ltd is seeking an organised administrative assistant to join our Singapore team. You will deliver courteous service, handle inquiries, and provide essential office support to clients and colleagues.

Responsibilities include greeting prospects, collecting payments, printing invoices, booking and following up on appointments, recording calls, and performing ad hoc duties as required by the supervisor.

Qualifications

• Minimum 1 year of administrative experience.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Education

Nitec in any discipline

Job description

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.