Customer Service Officer

Best World International Ltd; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Best World International Ltd. is seeking a customer service oriented individual in Singapore to support in-person and telephone inquiries, assist with purchases, and manage memberships at the service counter.

You will process transactions, handle registrations, and promptly address enquiries, feedback, and requests. The role includes stock checks, returns/repairs coordination, and occasional off-site event support, with weekend shifts in a retail service environment.

Qualifications

• Minimum GCE 'O' Level or equivalent qualification.
• At least 1 year of working experience in customer service or retail.
• Proficient in English and Mandarin to liaise with Mandarin-speaking members/customers.
• Computer literate and comfortable using point-of-sale systems.
• Willing to work on a shift schedule, including Saturdays and Sundays.
• Customer service-oriented with strong interpersonal and communication skills.
• Positive attitude, willing to learn, and receptive to coaching and on-the-job training.

Responsibilities

• Provide customer service through in-person and telephone interactions, assisting with enquiries, purchases, and general transactions.
• Handle membership registrations and respond to membership-related enquiries.
• Process sales transactions accurately and issue invoices at the service counter.
• Attend to customer and member enquiries, feedback, complaints, and requests promptly and professionally.
• Assist members/customers with self-collection orders.
• Coordinate and follow up with customers and the Service Centre on end-to-end return and repair process for faulty product (Equipment).
• Perform daily stock counts to ensure physical inventory matches system records.
• Investigate stock discrepancies when they arise.
• Receive incoming stock, verify quantities against delivery documents, and replenish inventory on designated shelves.
• Perform ad hoc duties including supporting off-site events and activities.
• Work on a shift roster, including weekends, based on operational requirements.

Skills

Customer service

Interpersonal skills

Communication

English & Mandarin

POS systems

Education

GCE O-Level

Tools

POS systems

Job description

Job Responsibilities

• Provide customer service through in-person and telephone interactions, assisting with enquiries, purchases, and general transactions.
• Handle membership registrations and respond to membership-related enquiries.
• Process sales transactions accurately and issue invoices at the service counter.
• Attend to customer and member enquiries, feedback, complaints, and requests promptly and professionally

• Assist members / customers with self-collection orders.
• Coordinate and follow up with customers and the Service Centre on the end-to-end return and repair process for faulty product (Equipment).
• Perform daily stock counts at the beginning and end of each day to ensure physical inventory matches system records.
• Perform investigation in event of any stock discrepancies.
• Receive incoming stock, verify quantities against delivery documents, and replenish inventory by organising products on designated shelves.
• Perform ad hoc duties as assigned, including providing operational support for off-site events and activities.
• Work on a shift roster, including weekends, based on operational requirements.

Requirements

• Minimum GCE 'O' Level or equivalent qualification
• At least 1 year of working experience in any industry. Customer service or retail experience is an advantage.
• Proficient in English and Mandarin ; to liaise and effectively communicate with Mandarin-speaking members and customers.
• Computer literate and comfortable using point-of-sale systems.
• Willing to work on a shift schedule, including Saturdays and Sundays.
• Customer service-oriented with strong interpersonal and communication skills.
• Positive attitude, willing to learn, and receptive to coaching and on-the-job training.