Customer Service Officer (Office Role / Air Freight / 5 Days) - LL

WECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking an entry-level Logistics Customer Service executive to support air export bookings and customer inquiries. You will learn to coordinate shipments, verify details, and maintain accurate flight information.

Fresh graduates are welcome, with training provided. The role involves liaising with customers and overseas offices, handling invoices, and producing periodic reports. Customer service experience is a plus, and confidentiality is essential.

Qualifications

• Fresh graduate or no experience welcome (training provided).

Responsibilities

• Attend to customers’ inquiries promptly and professionally.
• Prepare and process Air Export booking requests accurately.
• Arrange and coordinate the collection of cargo at customers’ premises.
• Provide booking confirmations and accurate flight details to customers.
• Manage customers’ expectations effectively and resolve any operational complaints.
• Correspond with overseas offices regarding shipment statuses and related inquiries.
• Verify vendor invoices for accuracy prior to processing.
• Prepare and generate periodic customer reports as required.

Skills

Customer service

Job description

Job Responsibilities:

• Attend to customers’ inquiries promptly and professionally.




• Prepare and process Air Export booking requests accurately.




• Arrange and coordinate the collection of cargo at customers’ premises.




• Provide booking confirmations and accurate flight details to customers.




• Manage customers’ expectations effectively and resolve any operational complaints.




• Correspond with overseas offices regarding shipment statuses and related inquiries.




• Verify vendor invoices for accuracy prior to processing.




• Prepare and generate periodic customer reports as required.

Job Requirements:

Fresh Graduate / Non experienced are welcome. (Training Provided)

Additional Notes:

Customer Service experience is a plus.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially.

Wecruit Pte Ltd

EA License No: 20C0270