Customer Service Officer

AA OVERSEAS EMPLOYMENT CENTRE PTE. LTD.; Singapore; Sur place; SGD 20 000 - 31 000; Plein temps

Résumé du poste

AA OVERSEAS EMPLOYMENT CENTRE PTE. LTD. is seeking a customer service professional to support maid agencies. The role focuses on effective communication with clients and colleagues to ensure smooth operations and high customer satisfaction.

The position requires clear, professional interactions and the ability to work weekends and public holidays as part of the schedule, with reliability and punctuality emphasized.

Qualifications

• CEI certificate is required.
• Must be able to speak Mandarin.

Responsabilités

• Communicate clearly and professionally with clients and team members to address inquiries and provide assistance.
• Demonstrate commitment and reliability by consistently meeting work schedules, including public holidays, Saturdays, and Sundays.
• Apply result-oriented approaches to resolve customer issues and improve service quality.
• Use patience and effective interpersonal skills to manage client interactions positively.
• Operate PC systems efficiently to process information and support daily tasks.

Connaissances

Mandarin

Formation

CEI certificate

Description du poste

Job Summary

You will provide customer service support for maid agencies, communicating effectively with clients and colleagues to ensure smooth operations and customer satisfaction.

Responsibilities

• Communicate clearly and professionally with clients and team members to address inquiries and provide assistance
• Demonstrate commitment and reliability by consistently meeting work schedules, including public holidays, Saturdays, and Sundays
• Apply result-oriented approaches to resolve customer issues and improve service quality
• Use patience and effective interpersonal skills to manage client interactions positively
• Operate PC systems efficiently to process information and support daily tasks

Preferred competencies and qualifications

• Possess a CEI certificate
• Ability to speak Mandarin

Other Information

Work schedule includes public holidays, Saturdays, and Sundays, with off days on weekdays