Customer Service Officer

MIDEA (SINGAPORE) PRODUCT PTE. LTD.; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

MIDEA (SINGAPORE) PRODUCT PTE. LTD. is seeking a customer service professional to handle inquiries and ensure accurate order processing from Singapore. You will respond to customer needs, address complaints, and coordinate with internal teams to deliver timely service.

The role emphasizes clear communication in English and Mandarin, strong documentation with MS Office, and reliable daily order handling in a fast-paced environment. Join our team to support orders and customer satisfaction.

Formación

• Fluent in English and Mandarin to communicate with customers.
• Proficient in Microsoft Office for documentation.

Responsabilidades

• Respond promptly to customer enquiries to identify and address their needs
• Manage and resolve customer complaints to maintain satisfaction and loyalty
• Use product knowledge to deliver clear and helpful customer service
• Assist customers in resolving issues related to orders and inquiries
• Process daily orders accurately and in detail to ensure smooth operations
• Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
• Support leaders by performing ad-hoc duties as assigned

Conocimientos

Bilingual English/Mandarin

MS Office proficiency

Herramientas

Microsoft Office

Descripción del empleo

Job Summary

You will attend to customer enquiries and provide effective service to meet their needs. You will manage and resolve customer complaints, assist with order-related issues, and coordinate with internal teams and external parties to ensure timely and accurate order processing.

Responsibilities

• Respond promptly to customer enquiries to identify and address their needs
• Manage and resolve customer complaints to maintain satisfaction and loyalty
• Use product knowledge to deliver clear and helpful customer service
• Assist customers in resolving issues related to orders and inquiries
• Process daily orders accurately and in detail to ensure smooth operations
• Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
• Support leaders by performing ad-hoc duties as assigned

Required competencies and certifications

• Proficient in both written and spoken English and Mandarin to communicate clearly with customers
• Proficient in Microsoft Office to manage documentation and communication

Preferred competencies and qualifications

• Prior experience in customer service to handle customer interactions effectively