Customer Service Officer

Beijing 101 Hair Consultants Pte Ltd; Singapore; On-site; SGD 24,000 - 30,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Dental and medical benefits

5 days work week

Job summary

Beijing 101 Hair Consultants Pte Ltd in Singapore is seeking a Customer Service Officer to join our welcoming team. You will attend to customer enquiries, manage appointments, registrations and payments, and support daily outlet operations.

The role emphasizes friendly, professional demeanor, strong communication, and teamwork. Mandarin-speaking candidates are preferred to assist Mandarin-speaking clients.

We offer training, career growth, dental and medical benefits, and a five-day work week.

Qualifications

• Proven ability to deliver friendly and professional customer service.
• Strong verbal and written communication skills.
• Ability to build rapport with customers and colleagues.
• Willingness to learn and adapt in a retail/hospitality environment.

Responsibilities

• Attend to customer enquiries professionally
• Manage customer appointments
• Handle registrations and payments
• Assist with daily outlet operations
• Perform basic Excel data entry and send out reports

Skills

Customer service

Communication

Interpersonal skills

Team player

Willingness to learn

Mandarin language

Job description

About the role

We are looking for a Customer Service Officer to join our team in a professional and supportive working environment.

Key responsibilities

• Attend to customer enquiries professionally
• Manage customer appointments
• Handle registrations and payments
• Assist with daily outlet operations
• Perform basic Excel data entry and send out reports

About you

• Friendly and professional personality
• Strong communication and interpersonal skills
• Responsible, organized and a good team player
• Positive attitude with a willingness to learn
• Able to speak Mandarin to support Mandarin-speaking customers

Benefits

• Training provided
• Career growth opportunities
• Dental and medical benefits
• 5 days work week