Customer Service Officer (Hotline / Billing Enquiries)

Corestaff Pte Ltd; Singapore; On-site; SGD 20,000 - 29,000; Full time

Benefits offered by this job

AWS + Performance Bonus

5 days work week

Training provided

Job summary

Corestaff Pte Ltd is seeking a Customer Service Officer to manage customer hotline enquiries and provide support on billing and payment-related matters. This role focuses on delivering clear communication and resolving billing issues with professionalism.

The ideal candidate has strong telephone etiquette, is proficient in Microsoft Office, and can follow up on payments while maintaining accurate records. Training and a supportive team environment are provided.

Qualifications

• Minimum GCE O-Level or Nitec qualification.
• 1–2 years in customer service, call centre, billing support or credit control.
• Strong telephone communication and interpersonal skills.
• Proficient in Microsoft Office.

Responsibilities

• Handle incoming customer hotline calls professionally and respond to general enquiries.
• Assist customers with billing enquiries, invoice discrepancies and payment-related issues.
• Follow up with customers on outstanding payments through phone calls and emails.
• Monitor overdue accounts and coordinate account suspension procedures when necessary.
• Assist with billing disputes, payment waivers and credit note requests.
• Prepare and send invoices, statements of account and payment reminder letters.
• Maintain accurate customer records, follow-up cases and payment commitments.
• Coordinate with internal departments to resolve customer enquiries and prepare reports when required.

Skills

Customer service

Phone communication

Interpersonal skills

Microsoft Office

Education

GCE O-Level / Nitec

Job description

Job Highlights:

• AWS + Performance Bonus

• 5 days work week, Monday to Friday, 8:30 AM to 5:30 PM

• Training provided

Job Summary:

Our client, an established company specialising in security and smart technology solutions, is seeking a Customer Service Officer to manage customer hotline enquiries and provide support on billing and payment-related matters. This role focuses on customer service, communication and payment follow-ups.

Responsibilities:

• Handle incoming customer hotline calls professionally and respond to general enquiries.

• Assist customers with billing enquiries, invoice discrepancies and payment-related issues.

• Follow up with customers on outstanding payments through phone calls and emails.

• Monitor overdue accounts and coordinate account suspension procedures when necessary.

• Assist with billing disputes, payment waivers and credit note requests.

• Prepare and send invoices, statements of account and payment reminder letters.

• Maintain accurate customer records, follow-up cases and payment commitments.

• Coordinate with internal departments to resolve customer enquiries and prepare reports when required.

Requirements:

• Minimum GCE O-Level or Nitec qualification.

• 1–2 years of experience in customer service, call centre, billing support or credit control preferred.

• Strong telephone communication and interpersonal skills.

• Proficient in Microsoft Office.

We regret to inform that only shortlisted candidates will be notified.