Customer Service Officer

EM Services Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Rotating shifts

Daily shift allowance

Job summary

EM Services Pte Ltd in Singapore is seeking a proactive Customer Service Associate to handle calls and emails, providing accurate product information and resolving queries promptly. You will support sales through cross-selling and upselling to existing customers and prospects, contributing to team targets while adapting to rotating shift patterns.

Fluent English with another language is preferred, and prior call center or customer service experience is a plus.

Qualifications

• Fluent in English and another language to assist non-English speaking customers
• Experience in a call center or customer service environment preferred
• Excellent problem-solving and empathy in handling inquiries

Responsibilities

• Handle calls and emails promptly with accurate information about products and services
• Respond to customer queries and concerns, aiming for first call resolution
• Assist in cross-selling and upselling products and services to existing customers and prospects

Skills

Strong communication

Active listening

Customer service experience

Education

GCE O' Level / GCE A' Level / NITEC or equivalent

Job description

Job Description

• Customer Communication:

  • Handle calls and emails promptly, providing accurate and timely information about products and services.
  • Respond to customer queries and concerns, aiming for first call resolution.

• Sales Support:

  • Depending on assigned projects, perform cross-selling and upselling of products and services to existing customers and prospects.

Key Skills

• Strong communication skills, both verbal and written.
• Ability to understand customer needs and provide effective solutions.
• Experience in a customer service or call center environment is a plus.

Job Requirements

• Education:

  • Minimally GCE ‘O’ Level / GCE ‘A’ Level certificate, or NITEC graduate, or equivalent.

• Language Skills:

  • Fluent in English and at least one other language to assist non-English speaking customers.

Experience

• Prior experience in a call center environment is preferred.
• Candidates with customer service experience in other industries will also be considered.

Key Attributes

• Customer Service Mindset:

  • Empathetic and able to understand customer issues quickly.

• Problem-Solving Skills:

  • Curious and eager to tackle both simple and complex customer challenges.

Additional Requirements

• Open to performing rotating shift work (Daily shift allowance is payable).