Customer Service Officer | Up to $2800 | Boon Lay | Shift #5252

PERSOL; Singapore; Presencial; SGD 30.000 - 42.000; Jornada completa

Descripción de la vacante

PERSOL is seeking a Customer Service Officer to handle payments, bookings, and inquiries at Jalan Boon Lay. You will ensure accurate transactions, maintain records, and deliver a positive customer experience in a fast-paced environment.

Responsibilities include processing payments via NETS and SGQR, handling road tax renewals, updating vehicle information, and providing courteous support over walk-in, phone, and email channels. Shift work and location flexibility are required.

Formación

• Minimum GCE 'O' Level, NITEC, or equivalent qualification.
• Candidates with relevant customer service, cashiering, or administrative experience are encouraged to apply.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Willingness to work shifts, overtime, and at different locations when required.

Responsabilidades

• Handle payment collection, reconciliation, refunds, and cash float management in accordance with company procedures
• Process road tax renewals and maintain accurate customer and vehicle records in the relevant systems
• Update vehicle-related information, including IU, OBU, and private-hire car decal details
• Collect payments through NETS, SGQR, and other designated payment methods
• Assist customers with bookings, amendments, and cancellations
• Attend to walk-in, telephone, and email enquiries professionally and promptly
• Maintain accurate transaction records and ensure the confidentiality of customer and company information
• Perform administrative duties, housekeeping, committee activities, and project support as assigned by the supervisor or management
• Support daily operations to ensure smooth and efficient service delivery

Conocimientos

Customer service

Cashiering

Administrative experience

Basic computer literacy

Educación

GCE O Level / NITEC or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Working Location: Jalan Boon Lay

Working Hours:

• Operating hours: 0800 – 2000hrs (Mon – Fri), 0800 – 1700hrs (Sat)

• Shift work: 0800 – 1700hrs / 0900 – 1800hrs / until 2000 hrs covered by OT

Working days: Mon-Fri / Alternate Sat

We are seeking a customer-oriented Customer Service Officer to handle payment transactions, booking administration, customer enquiries, and related operational services. The successful candidate will ensure accurate transaction processing, efficient administrative support, and a positive customer experience.

Job Responsibilities:

• Handle payment collection, reconciliation, refunds, and cash float management in accordance with company procedures

• Process road tax renewals and maintain accurate customer and vehicle records in the relevant systems

• Update vehicle-related information, including IU, OBU, and private-hire car decal details

• Collect payments through NETS, SGQR, and other designated payment methods

• Assist customers with bookings, amendments, and cancellations

• Attend to walk-in, telephone, and email enquiries professionally and promptly

• Maintain accurate transaction records and ensure the confidentiality of customer and company information

• Perform administrative duties, housekeeping, committee activities, and project support as assigned by the supervisor or management

• Support daily operations to ensure smooth and efficient service delivery

Job Requirements:

• Minimum GCE 'O' Level, NITEC, or equivalent qualification

• Candidates with relevant customer service, cashiering, or administrative experience are encouraged to apply

• Basic computer literacy and proficiency in Microsoft Office applications

• Willingness to work shifts, overtime, and at different locations when required