Customer Service Officer (Executive)

PeopleProfilers; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Membership Service Executive in Singapore. The role involves managing membership enquiries, maintaining records, and processing new applications. Candidates must have at least a GCE O level and a minimum of one year of experience in customer service. The position offers a five-day workweek with competitive compensation and benefits.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• At least 1 year working experience in customer service or administrative works.
• Interest in working in a country club environment.

Responsibilities

• Handle membership enquiries via phone and email.
• Maintain up-to-date membership records in CMS.
• Collect membership fees and process renewals.

Skills

Customer Service Orientation

Team Player

Attention to Detail

Education

Min. GCE O levels

Job description

Industry: Hospitality
Location: East (Company Transport Provided at Tanah Merah MRT)
5days workweek (Mon-Fri)

Job Responsibilities

• Handle membership enquiries via phone calls and emails on daily basis.
• Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
• Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
• Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
• Process members' application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
• Process security refund and/or account credit balance to members upon membership expiry or resignation.
• To stand-in for and perform the duties at Membership Centre as and when necessary.
• Any other adhoc assignment/ project that may be assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Requirements

• Min. GCE O levels
• At least 1 years working experience in Customer Service/Administrative works/Membership services.
• Service and people oriented with an interest to work in country club environment and a good team player.
• Candidates with more experience may be considered for Officer (Membership) position.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.