Customer Service Officer | Contract | Shift Hours

APBA TG Human Resource Pte Ltd; Singapore; On-site; SGD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Training/onboarding

Fast-paced environment

Supportive team

Immediate start

Job summary

APBA TG Human Resource Pte Ltd is seeking a Customer Service Officer to assist travelers at Changi Airport. You will help with electronic forms, guide self-service facilities, and answer basic inquiries in a fast-paced environment.

The role requires strong communication, comfort with diverse travelers, and basic digital skills. Training will be provided, with shifts on mornings, afternoons, and support periods including weekends and public holidays.

Qualifications

• Customer service-oriented with good communication skills.
• Comfortable interacting with travelers from diverse backgrounds.
• Basic proficiency in using digital devices and online systems.
• Able to commit to rotating shifts, including weekends and public holidays.
• Prior customer service experience will be an advantage, but training will be provided.

Responsibilities

• Provide on-site assistance to travelers with completion and submission of required electronic forms.
• Guide and support travelers in using self-service and automated processing facilities.
• Respond to basic inquiries and provide general assistance where required.
• Carry out any other duties assigned by the supervisor.

Skills

Customer service

Communication

Digital devices

Shift work

Training willingness

Tools

Online systems

Job description

Customer Service Officer

We are seeking customer-oriented individuals to provide frontline assistance to travelers at a major transportation hub. The successful candidate will support travelers with digital submissions and guide them in using self-service facilities, ensuring a smooth and efficient travel experience.

Key Responsibilities

• Provide on-site assistance to travelers with the completion and submission of required electronic forms.

• Guide and support travelers in using self-service and automated processing facilities.

• Respond to basic inquiries and provide general assistance where required.

• Carry out any other duties assigned by the supervisor.

Requirements

• Customer service-oriented with good communication skills.

• Comfortable interacting with travelers from diverse backgrounds.

• Basic proficiency in using digital devices and online systems.

• Able to commit to rotating shifts, including weekends and public holidays.

• Prior customer service experience will be an advantage, but training will be provided.

What We Offer

• Competitive salary package.

• Structured training and onboarding.

• Opportunity to gain experience in a fast-paced operational environment.

• Supportive team environment.

• Immediate commencement available.

Working Hours

• Rotating roster, including weekends and public holidays.

• Morning Shift: 8:00 AM - 3:00 PM

• Afternoon Shift: 3:00 PM - 10:00 PM

• Support Shift: 11:00 AM - 7:00 PM

• 1-hour meal break included.

• Shift assignments will be based on operational requirements.

Location

• Changi Airport

We regret that only shortlisted candidates will be notified.