Customer Service Officer (Aviation)

JJ CONSULTING SERVICES; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

JJ CONSULTING SERVICES is recruiting a Customer Service Officer for the Airport location in Singapore. You will oversee daily operations, lead a team, and ensure a positive passenger experience. The role requires a diploma, strong English, and excellent interpersonal skills.

You will work rotating shifts and collaborate with airlines and airport authorities to uphold safety and service standards. This position offers opportunities to develop leadership skills in a fast-paced, global travel

Qualifications

• Diploma in any discipline.
• Good command of written and spoken English.
• Pleasant with a cheerful disposition and good interpersonal skills.
• Team player in a fast-paced environment.
• Independent and able to multi-task.
• Able to prioritise tasks to ensure most important work is completed on time.
• Able to work on rotating shifts.

Responsibilities

• Lead a team in daily operations to ensure a positive passenger experience.
• Guide and mentor staff, upholding service, grooming and discipline standards.
• Ensure compliance with safety, security, and SOPs of company, airlines and airports.
• Assist the Duty Manager with daily deployment per service standards with airlines.

Skills

English proficiency

Interpersonal skills

Team player

Independent

Multitasking

Prioritisation

Rotating shifts

Education

Diploma in any discipline

Job description

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport) . This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

• Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
• Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
• Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts