Customer Service Officer (Banking)

HELIUS TECHNOLOGIES PTE. LTD.

Singapore

In loco

SGD 25.000 - 33.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Helius Technologies is seeking a Customer Service Officer for the Banking sector. The role is based at Jurong or Changi, with onboarding at Changi and afternoon shift patterns.

You will handle customer inquiries, promote banking services through cross-selling, and support customers in transitioning to the bank's digital platform while maintaining professional standards and compliance.

Competenze

Comfortable with using computer applications and tools.
Background in customer-facing roles (front or backend) is preferred.

Mansioni

Achieve set customer center targets (KPIs) while upholding service quality.
Ensure accuracy and compliance for customer requests.
Promote the Bank's products and services through cross-selling.
Assist customers in transitioning to the Bank's digital platform based on their preferences.
Uphold professional standards when interacting with customers.
Demonstrate flexibility in work deployment as needed.
Assist Operations in managing customer requests and transactional follow-ups.
On the job training will be provided.

Conoscenze

Computer literacy

Customer-facing experience

Descrizione del lavoro

Position:Customer Service Officer (Banking Sector)

Location: Jurong or Changi depending on preferred location andproximity from residence

Training : First 2 months of training will beconducted at Changi Location.

WorkTimings: Afternoon Shifts

Afternoon Shifts: 1pm to 10 pm /2 pm to 11 pm/3 pm to12 pm ( 1 week day off and 1 weekend off )

Job Requirements

1. Comfortable with using computerapplications and tools.
2. Background in customer-facingroles (front or backend) is preferred.

Job Role and Responsibilities

Achieve set Customer Centertargets (KPIs) while upholding service quality.
Ensure accuracy and compliance forcustomer requests.
Promote the Bank's products andservices through cross-selling.
Assist customers in transitioningto the Bank's digital platform based on their preferences.
Uphold professional standards wheninteracting with customers
Demonstrate flexibility in workdeployment as needed.
Assist Operations in managingcustomer requests and transactional follow-ups.
On the job training will beprovided.