Banking Customer Experience Specialist (Afternoon Shifts)

Helius Technologies; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

Helius Technologies is seeking a Customer Service Officer for the Banking sector. The role is based at Jurong or Changi, with onboarding at Changi and afternoon shift patterns.

You will handle customer inquiries, promote banking services through cross-selling, and support customers in transitioning to the bank's digital platform while maintaining professional standards and compliance.

Qualifications

• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.

Responsibilities

• Achieve set customer center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers.
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Skills

Computer literacy

Customer-facing experience

Job description

Helius Technologies is seeking a Customer Service Officer for the Banking sector. The role is based at Jurong or Changi, with onboarding at Changi and afternoon shift patterns.

You will handle customer inquiries, promote banking services through cross-selling, and support customers in transitioning to the bank's digital platform while maintaining professional standards and compliance.